topic Re: Users not synchronized to Infinity Portal in SASE and Remote Access

Users not synchronized to Infinity Portal

Greifenstein — Wed, 02 Aug 2023 09:43:42 GMT

When creating a new AD-group on the on-premise-AD this group is synced fine to AzureAD and then to the Infinity Portal. These groups are used to attach them to applications.

But the users are not synced to the Infinity Portal, so the groups in the Infinity Portal shows 0 users.

After a first login with the user it suddenly appears in the group on the Infinity Portal.

Is this a normal behaviour?

Tia
Christian

Edit: case opened

Re: Users not synchronized to Infinity Portal

the_rock — Wed, 02 Aug 2023 00:32:21 GMT

That does not sound right to me. I can check for one of our customers and see what shows there.

Re: Users not synchronized to Infinity Portal

Andy_P — Thu, 03 Aug 2023 14:52:57 GMT

Hi.
Are you referring to Clientless Access for Harmony Connect?

Re: Users not synchronized to Infinity Portal

Greifenstein — Fri, 04 Aug 2023 04:39:49 GMT

No, the user groups should show up under Policy -> Application Access -> Manage Objects -> Groups.

Regards
Christian