topic Re: MObile access blade can't access from CAPSULE VPN in SASE and Remote Access

MObile access blade can't access from CAPSULE VPN

Baasanjargal_Ts — Thu, 04 Jun 2020 07:42:37 GMT

Can't access

When click connect from CAPSULE VPN application "This site's certification is expired error." From desktop it's normal. How to troubleshoot.

Re: MObile access blade can't access from CAPSULE VPN

MartinTzvetanov — Fri, 05 Jun 2020 11:13:41 GMT

Check the certificates you have in GW properties -> IPSec VPN.

Re: MObile access blade can't access from CAPSULE VPN

Baasanjargal_Ts — Sun, 07 Jun 2020 23:40:26 GMT

Checked, it was expired. Then I renewed and installed policy. But problem not solved yet.

Re: MObile access blade can't access from CAPSULE VPN

AndreiR — Tue, 09 Jun 2020 16:46:23 GMT

@Baasanjargal_Ts

You should renew certificate under Mobile Access – Portal Settings. Capsule VPN communicates with security gateway using certificate from Mobile Access Blade.

Re: MObile access blade can't access from CAPSULE VPN

Baasanjargal_Ts — Wed, 10 Jun 2020 04:04:10 GMT

How can i renew it. There is no button to renew it.

Re: MObile access blade can't access from CAPSULE VPN

MartinTzvetanov — Wed, 10 Jun 2020 06:18:25 GMT

Generate a new cert and use replace on that section

Re: MObile access blade can't access from CAPSULE VPN

Baasanjargal_Ts — Mon, 15 Jun 2020 00:56:23 GMT

replaced. But it was no luck.

Re: MObile access blade can't access from CAPSULE VPN

AndreiR — Thu, 18 Jun 2020 21:39:53 GMT

Better to open ticket with support.