topic Re: Mobile Access Blades portal issue after upgrade security gateway to R80.40 in SASE and Remote Access

Mobile Access Blades portal issue after upgrade security gateway to R80.40

BALAJIRAJAH_PB — Tue, 23 Jun 2020 21:31:03 GMT

Issue:- Mobile Access Blades portal issue after upgrade security gateway to R80.40

Error message: "This page isn't working "<mobileaccess.portal.org>" didn't send any data ERR_EMPTY_RESPONSE"

Environmental Change:- Fresh install on R80.40 with Take_48 on Security Gateway.

Symptoms:-

After upgrading Security gateway from R77.30 to R80.40 (fresh install) unable to log into the MAB portal page when I tried try to connect the receive the following error "This page isn't working <mobileaccess.portal.org> didn't send any data ERR_EMPTY_RESPONSE".

Note:- Rest of the blades are working as expected without any issues running on R80.40

Does anyone experienced similar issue?

Re: Mobile Access Blades portal issue after upgrade security gateway to R80.40

shlomip — Thu, 25 Jun 2020 08:14:34 GMT

Hi @BALAJIRAJAH_PB ,

I advice to open a TAC issue for that.

Thanks,

Shlomi

Re: Mobile Access Blades portal issue after upgrade security gateway to R80.40

AndreiR — Thu, 25 Jun 2020 18:01:38 GMT

@BALAJIRAJAH_PB , right, it is better to open a case with support. As the first-aid I would recommend to run following script:

$CVPNDIR/scripts/cvpn_post_utility.csh script

It will reset permissions on MAB files. That may help.