topic Re: error: Failed to connect to the site. Please verify the address and check your internet connecti in Mobile

error: Failed to connect to the site. Please verify the address and check your internet connection.

Arturxr — Fri, 24 Jun 2022 11:10:13 GMT

there was a massive problem on IOS when connecting to the MAB gateway through the Capsule Connect application, it gives an error: Failed to connect to the site. Please verify the address and check your internet connection. On android devices, when connecting the certificate of the same user, there are no problems.

Re: error: Failed to connect to the site. Please verify the address and check your internet connecti

PhoneBoy — Wed, 29 Jun 2022 20:57:28 GMT

What troubleshooting have you done?
The most obvious thing to start with is to see if the client even communicates with the MAB server (e.g. with tcpdump).

Re: error: Failed to connect to the site. Please verify the address and check your internet connecti

Stefano_Marchet — Tue, 12 Jul 2022 13:03:56 GMT

Hi @Arturxr, do you have any news regarding this problem with IOS devices and vpn connections?

Re: error: Failed to connect to the site. Please verify the address and check your internet connecti

KH353 — Mon, 02 Jan 2023 15:18:50 GMT

Hello,

I am also having a similar problem and getting the same error message.

Checkpoint Capsule Connect VPN was working fine for both 4G and wifi connection on iOS 15.7 but a recent upgrade to iOS 16.2 now means Capsule Connect VPN only works for a wifi connection.

Attempts to connect VPN via 4G results in "error: Failed to connect to the site. Please verify the address and check your internet connection"

Does anyone know how to fix this?

Thank you

Re: error: Failed to connect to the site. Please verify the address and check your internet connecti

_Val_ — Tue, 03 Jan 2023 09:23:25 GMT

@KH353 please open a TAC case