topic Re: Problem with checkpoint vpn android app in Mobile

Problem with checkpoint vpn android app

jdominguez — Wed, 03 Feb 2021 14:52:09 GMT

I have a problem and I hope someone can help me. We have checkpoint 5600 firewalls in version R80.30. When I try to connect from the outside with the checkpoint mobile applications, the Iphone mobiles work fine but the android phones with the checkpoint vpn app seem to connect, they take ip but then it is as if they were not really connected. They can't ping, they can't https ... Does anyone know the solution?

Re: Problem with checkpoint vpn android app

PhoneBoy — Wed, 03 Feb 2021 22:28:31 GMT

We talking the Capsule VPN?
What version of client?
What version of Android?
What do you see on the gateway side when the Android tries to connect?

Re: Problem with checkpoint vpn android app

the_rock — Wed, 03 Feb 2021 23:48:48 GMT

Phoneboy is right, we need wayyyy more info. What do you see on the gateway? One phone issue, multiple? Any specific logs when this problem occurs? Capture?

Re: Problem with checkpoint vpn android app

jdominguez — Fri, 05 Feb 2021 10:45:50 GMT

Re: Problem with checkpoint vpn android app

jdominguez — Fri, 05 Feb 2021 10:54:17 GMT

Hello, thank you very much for your help. I think the error is from the android app. I have no problems with the iphone app. However, with the android app, it seems that it connects, receives the ip but from that moment on, nothing else can be done. The firewall logs only indicate that it has connected but then I do not see anything else. As soon as I can try it again I will put an app and android version.

Re: Problem with checkpoint vpn android app

jdominguez — Fri, 05 Feb 2021 10:56:57 GMT

Hello, thank you for your help. Yes, I Am talking capsule vpn. As soon as I know the version of android app and app version I will tell you.

Re: Problem with checkpoint vpn android app

Nicolas_Calvo — Wed, 02 Mar 2022 15:50:43 GMT

Hello, We have the same issue.

CheckPoint Capsule 1.600.72
Phones Samsung with Android 11 (Kernel 4.14.113-22340597). Several models with this issue (S10, A53, xcover 4s, xcover 5, ...)
Firewall R81 Gaiga Kernel 3.10

Screenshot from a Samsung S10. (look at "Decrypted Packets" and "Decrypted bytes"):

Screenshot from console (Although I have generated traffic, no traffic is reflected):

The same thing happens to other colleagues from other companies

Could you help us?

Thanks in advance.

Re: Problem with checkpoint vpn android app

Denis_Davila — Wed, 18 May 2022 21:12:53 GMT

Hi Nicolas,

In my situation, the error is exactly the same. I can´t find any solution for this case.

Do you have any idea?.

Re: Problem with checkpoint vpn android app

frass — Sat, 30 Dec 2023 03:40:38 GMT

Hi PhoneBoy.
The condition I experienced was similar, when the user connected through Capsule VPN with version 1.600 experience the user got the error "KMP server returned an error" and also got the error "Failed in setting command - Permission denied". But if I check from the log, the action is "Log In" but does not get IP Office Mode which is our vpn ip pool.

If got the vpn pool, in section "Session" will occur IP Office Mode.

Re: Problem with checkpoint vpn android app

Awacs2000 — Sun, 11 Feb 2024 12:19:58 GMT

Hi,

is there any solution for this?
I have the same issue with my Samsung S22 and Capsule. I can´t reach anything in my network.
With my Notebook it works fine.

Re: Problem with checkpoint vpn android app

jdominguez — Tue, 13 Feb 2024 09:50:53 GMT

Hello.

My problem was solved by tapping the connection type on the Android mobile, by default it was set to IPSEC when it was a vpn.

Regards.

Re: Problem with checkpoint vpn android app

the_rock — Tue, 13 Feb 2024 11:11:46 GMT

I would say thats common "mistake" people make, but easy fix.

Best,

Andy

Re: Problem with checkpoint vpn android app

Awacs2000 — Tue, 13 Feb 2024 13:08:53 GMT

Where in Android should this be?
I can't find anything about it in the settings. In the "VPN" settings of Capsule (Version 1.601.26) I can only set whether the VPN should always be on or delete the profile. That's it

Re: Problem with checkpoint vpn android app

the_rock — Tue, 13 Feb 2024 13:15:43 GMT

I use Iphone, so cant test it myself, sorry, but I know for a fact it used to be there before. Do you not see it once you are creating a site?

Best,

Andy

Re: Problem with checkpoint vpn android app

Awacs2000 — Wed, 14 Feb 2024 07:06:28 GMT

It looks like this:

Re: Problem with checkpoint vpn android app

the_rock — Wed, 14 Feb 2024 12:14:13 GMT

Does not give option to change connection type once connected?

Best,

Andy

Re: Problem with checkpoint vpn android app

Awacs2000 — Wed, 14 Feb 2024 12:28:38 GMT

No, there is no option. I clicked every single dots, points or whatever, but I cannot find anything to change this.
Does no one use Android here? Maybe this is only a Android version issue. As mentioned, I use a Samsung S22 with newest software.

Re: Problem with checkpoint vpn android app

the_rock — Wed, 14 Feb 2024 12:31:02 GMT

Lets see if someone with that exact phone can test it. Sorry, I honestly would not know then : (

Re: Problem with checkpoint vpn android app

the_rock — Wed, 14 Feb 2024 12:33:30 GMT

I see one screenshot says tunnel type ipsec, if you are inside connection properties, you dont see anywhere where you can click to change it to vpn instead or ssl vpn or something?

Andy

Re: Problem with checkpoint vpn android app

Awacs2000 — Wed, 14 Feb 2024 13:13:29 GMT

No, the only thing I can click in the upper right is the "I"-Button
Inside this I can just see "All rights reserved.........." bla bla bla and in the upper right I can configure logs and send them via mail.
Thats´ it.