topic Re: Capsule Workspace App Wrapping in Mobile

Capsule Workspace App Wrapping

Silvan_Nyambu — Wed, 02 May 2018 09:03:07 GMT

Hello Experts,

Has anyone here done Capsule Workspace App Wrapping solution?

I recently did this for a customer and its not working.

The customer has a custom android application which is hosted internally on a server behind the gateway.

All configurations have been done well as per sk111558 but we still can't login to the app through capsule. When trying to log in, the applications just hangs on "login in progress please wait".

We tested the app locally on the LAN and its working fine, we were able to login and run some calls/tests which were all successful.

We are trying to understand what could be the issue here with support but so far nothing yet has been discovered.

Your contribution to this will be highly appreciated.

Re: Capsule Workspace App Wrapping

Daniel_Dor — Tue, 29 May 2018 06:35:03 GMT

Hi Silvan,

Is this still not working? If so, what is the current problem you encounter?

Re: Capsule Workspace App Wrapping

Silvan_Nyambu — Thu, 31 May 2018 16:55:26 GMT

Hi Daniel,

Yes still not working.

The current problem is that whenever i try logging in to the wrapped application through capsule workspace (Enterprise App Store) the application is just stuck at "logging in progress" and no user can login to the app.

I tested the same application internally on the local LAN without going through capsule and i was able to login and execute some queries which were all successful.

Re: Capsule Workspace App Wrapping

Daniel_Dor — Thu, 28 Jun 2018 11:24:45 GMT

Please open Service Request with details and logs. Our RnD can look into it.

Re: Capsule Workspace App Wrapping

Silvan_Nyambu — Thu, 28 Jun 2018 11:31:03 GMT

A case was opened.

RnD is already looking into it.

On Thu, Jun 28, 2018 at 2:25 PM, Daniel Dor <donotreply@checkpoint.com>

Re: Capsule Workspace App Wrapping

Markus_Seidel — Thu, 19 Jul 2018 13:51:38 GMT

Hi Silvan,

did you get any solution from R&D yet?

br markus

Re: Capsule Workspace App Wrapping

Silvan_Nyambu — Thu, 19 Jul 2018 14:10:55 GMT

Hi Markus,

No i haven't. They are still looking onto it.

We have done a couple of debugs but no solution yet.

Re: Capsule Workspace App Wrapping

Eric_Speake — Thu, 30 Aug 2018 13:02:21 GMT

We have the same sign in issue with an IOS app as well.

Re: Capsule Workspace App Wrapping

Silvan_Nyambu — Thu, 30 Aug 2018 14:45:20 GMT

I think ours might have been solved.

We changed the mobile access portal certificate to a self-signed

certificate.

We however still had a challenge in logging in to the app since its code

was changed but i believe it should work just fine.

Sent from mobile.

Re: Capsule Workspace App Wrapping

Eric_Speake — Thu, 30 Aug 2018 15:58:44 GMT

Do you know if your developers were using the react native development platform. We may have narrowed it down that being an issue at this point.

Thanks,

Eric

Re: Capsule Workspace App Wrapping

Silvan_Nyambu — Thu, 30 Aug 2018 16:03:20 GMT

I think so but i am not 100% sure on that.

Sent from mobile.

Re: Capsule Workspace App Wrapping

Eric_Speake — Wed, 21 Nov 2018 16:31:49 GMT

R&D reports that they do support Native React for app wrapping.