topic Re: Capsule Workspace File Share & notification in Mobile

Capsule Workspace File Share & notification

Happy__ — Thu, 09 May 2019 18:43:51 GMT

Hi,

I set up a capsule workspace lab, I have some doubt with a file share.

1:-I am able to download & upload the file to file share folder when I access through the browser but when I access through the capsule workspace with the same user credentials I able to upload the files but not able to download. (when I access from browser file direct download but when access through the capsule workspace app file directly preview(not download).)

2:-push notification is enabled but mail notification is not coming when the app runs in the background.

any specific limitation with capsule workspace?

Re: Capsule Workspace File Share & notification

PhoneBoy — Fri, 10 May 2019 19:07:04 GMT

You're not providing much to go on.
No idea what gateway version you're using, what version of Capsule Workspace on what OS, or what kind/size of file you're trying to share.

Re: Capsule Workspace File Share & notification

Happy__ — Fri, 10 May 2019 19:31:46 GMT

Gateway version is R80.10 with latest jhf take189 and mobile os is android with capsule workspace 7.12.27.

issue:-not able to download the shared file(file size in KB) when access through the capsule workspace.but when I access the same file shared server from any browser I am able to download the shared file.

Re: Capsule Workspace File Share & notification

PhoneBoy — Fri, 10 May 2019 21:19:17 GMT

What errors do you see in the logs or on the screen?
Screenshots might be helpful also.

Re: Capsule Workspace File Share & notification

Happy__ — Sat, 11 May 2019 05:43:15 GMT

when access through the browser

When access via capsule workspace

In the logs, I didn't get anything related to this.

Re: Capsule Workspace File Share & notification

PhoneBoy — Sat, 11 May 2019 21:55:44 GMT

I believe if you click on the picture icon in the upper left of the preview, you will be able to choose Save as an option.

Re: Capsule Workspace File Share & notification

Happy__ — Mon, 13 May 2019 05:00:49 GMT

This is the output when I click on the upper left of the preview.

Re: Capsule Workspace File Share & notification

PhoneBoy — Mon, 13 May 2019 15:43:38 GMT

Just to be clear, you don't get the save option with a .jpg file, what about with other document times (like a .doc)?

Re: Capsule Workspace File Share & notification

Happy__ — Tue, 14 May 2019 07:00:38 GMT

Yes with the .jpg and .png file not able to download and able to download the .pdf document.

Re: Capsule Workspace File Share & notification

PhoneBoy — Tue, 14 May 2019 20:55:54 GMT

That could very well be a limitation of the Capsule Workspace client on Android.
Seems like it wouldn't be difficult to fix, but I'd have to let R&D comment.

Re: Capsule Workspace File Share & notification

Happy__ — Wed, 15 May 2019 05:49:17 GMT

this type of limitation is documented anywhere?