https://community.checkpoint.com/t5/Mobile/Long-period-of-time-to-sync-email-after-session-timeout-Capsule/m-p/52995#M506 <P>In a Capsule Workspace PoC,</P><P>End user reported that they have experienced long period of time (around 8 mins to 10 mins) for retrieving email to Capsule Workspace Android after session timeout.</P><P>Session Timeout setting: 1 week</P><P>*Example Screen Capture</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.JPG" style="width: 999px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/1120i3B04BA1E1E20689E/image-size/large?v=v2&amp;px=999" role="button" title="Capture.JPG" alt="Capture.JPG" /></span></P><P>Device: Capsule Workspace Android &nbsp;( Not experiencing the same issue in iOS device)</P><P>Symptoms: After session timeout, users have to authenticate (do it weekly, usually on Monday) to the capsule workspace and retrieve the email from servers and it takes a long time in Android device (not in iPhone).</P><P>Attached a clip (it is edited)<div class="lia-vid-container video-embed-center"><div id="lia-vid-xieWRyaDE6DMYpJzdSZhPipHUtslke75w480h480r287" class="lia-video-brightcove-player-container"><video-js data-video-id="6065295086001" data-account="6058022097001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6058022097001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-xieWRyaDE6DMYpJzdSZhPipHUtslke75w480h480r287'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://community.checkpoint.com/t5/video/gallerypage/video-id/xieWRyaDE6DMYpJzdSZhPipHUtslke75">(view in My Videos)</a></div> and you could see the time shown in right hand corner. It takes 8 mins (from 3:22pm to 3:30 pm) to see the 1st email retrieved</P><P>End user enquires that is it an application behavior in Android? As this does not happen in iPhone.</P> Thu, 09 May 2019 10:34:48 GMT Longson_Ho1 2019-05-09T10:34:48Z https://community.checkpoint.com/t5/Mobile/Long-period-of-time-to-sync-email-after-session-timeout-Capsule/m-p/52995#M506 <P>In a Capsule Workspace PoC,</P><P>End user reported that they have experienced long period of time (around 8 mins to 10 mins) for retrieving email to Capsule Workspace Android after session timeout.</P><P>Session Timeout setting: 1 week</P><P>*Example Screen Capture</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.JPG" style="width: 999px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/1120i3B04BA1E1E20689E/image-size/large?v=v2&amp;px=999" role="button" title="Capture.JPG" alt="Capture.JPG" /></span></P><P>Device: Capsule Workspace Android &nbsp;( Not experiencing the same issue in iOS device)</P><P>Symptoms: After session timeout, users have to authenticate (do it weekly, usually on Monday) to the capsule workspace and retrieve the email from servers and it takes a long time in Android device (not in iPhone).</P><P>Attached a clip (it is edited)<div class="lia-vid-container video-embed-center"><div id="lia-vid-xieWRyaDE6DMYpJzdSZhPipHUtslke75w480h480r205" class="lia-video-brightcove-player-container"><video-js data-video-id="6065295086001" data-account="6058022097001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6058022097001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-xieWRyaDE6DMYpJzdSZhPipHUtslke75w480h480r205'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://community.checkpoint.com/t5/video/gallerypage/video-id/xieWRyaDE6DMYpJzdSZhPipHUtslke75">(view in My Videos)</a></div> and you could see the time shown in right hand corner. It takes 8 mins (from 3:22pm to 3:30 pm) to see the 1st email retrieved</P><P>End user enquires that is it an application behavior in Android? As this does not happen in iPhone.</P> Thu, 09 May 2019 10:34:48 GMT https://community.checkpoint.com/t5/Mobile/Long-period-of-time-to-sync-email-after-session-timeout-Capsule/m-p/52995#M506 Longson_Ho1 2019-05-09T10:34:48Z https://community.checkpoint.com/t5/Mobile/Long-period-of-time-to-sync-email-after-session-timeout-Capsule/m-p/53086#M507 When I sync Capsule Workspace with an Android phone, it does take a little longer than my iPhone, but that's mostly because I don't use it very often.<BR />It doesn't take anywhere near 8 minutes.<BR />Probably worth getting the TAC involved to see what's going on. Fri, 10 May 2019 01:18:19 GMT https://community.checkpoint.com/t5/Mobile/Long-period-of-time-to-sync-email-after-session-timeout-Capsule/m-p/53086#M507 PhoneBoy 2019-05-10T01:18:19Z