topic Re: MDM unenrollment for Checkpoint Sandblast Mobile Protect after being enrolled elsewhere? in Mobile

MDM unenrollment for Checkpoint Sandblast Mobile Protect after being enrolled elsewhere?

Ted_Serreyn — Wed, 22 Jul 2020 15:20:53 GMT

OK so hit an interesting problem with a customer.

They had a phone that was enrolled with identity management for a different company.

Then they wanted to enroll their phone in a new personal company portal for Sandblast Mobile.

However the device can't be un-enrolled from the old company. Every time they try to set up the Sandblast Mobile Protect application on IOS they get re-connected to the original company portal (identity management SAAS.

How do we undo this and connect the phone correctly.

Re: MDM unenrollment for Checkpoint Sandblast Mobile Protect after being enrolled elsewhere?

Ted_Serreyn — Wed, 22 Jul 2020 15:25:23 GMT

Uninstall device in asset management in cloudguard saas, unenrolling device.

Uninstall applicaiton Checkpoint Mobile.

Remove Settings -> General -> Profiles

Re-install application and it tries to connect to old portal?

Re: MDM unenrollment for Checkpoint Sandblast Mobile Protect after being enrolled elsewhere?

Yuval_Sered — Thu, 23 Jul 2020 14:50:26 GMT

please open a TAC ticket about this - it might be that we need to get it resolved from the back-end since the old company doesn't have actual access to the SBM dashboard.