topic Re: Problem with Capsule Viewer/Editor after changing GW name in Mobile

Problem with Capsule Viewer/Editor after changing GW name

Sergey_Khodyrev — Tue, 30 Jan 2018 12:48:02 GMT

Hello, have some trouble while testing Capsule.

At first, i setup installations with just public IP-address, Editor and Viewer work correct, but i wasn't able to connect via mobile applications (Docs and Workspace).

After that, i changed GW name to match with public name, reconfigure Mobile Access blade and reverse proxy to use public name, regenerate VPN-cert. Now Docs and Workspace works correct, but Editor and Viewer are not.

Capsule docs for windows show's error now:

SmartLog on both Endpoint Security Server and Checkpoint GW shows no error.

Have anyone any suggestions?

CPDS logs in the attachment.

Re: Problem with Capsule Viewer/Editor after changing GW name

G_W_Albrecht — Tue, 06 Feb 2018 13:23:30 GMT

When taking a short look in event and client logs, i can see an issue with C:\Program Files (x86)\CheckPoint\Document Security\lmclientconsole.exe. My suggestions would be either to try installing a new version or open a CP SR#.

Re: Problem with Capsule Viewer/Editor after changing GW name

PhoneBoy — Sun, 11 Feb 2018 00:34:22 GMT

As far as I know, there is no reason changing the gateway name should cause an issue.

An SR with TAC is definitely in order: Contact Support | Check Point Software