topic Re: Capsule workspace authentication error after migration of SMS to R82 in Mobile

Capsule workspace authentication error after migration of SMS to R82

mva — Thu, 30 Jan 2025 07:47:37 GMT

Hello mates!

We faced authentication error in Capsule workspace app after migration. We tested it on several lab environments, and error scenarios is same - on R81.20 SMS everything works properly, after migration to R82 auth error with wrong credentials reason, after it we're coming back to R81.20 - everything fine again. Does it related somehow to EOL of workspace?

Re: Capsule workspace authentication error after migration of SMS to R82

Chris_Atkinson — Thu, 30 Jan 2025 21:22:29 GMT

Was JHF T10 applied and was this with Radius for auth or another method?

Certainly the Dec 2024 EOL of Capsule Workspace is an ongoing consideration.

Re: Capsule workspace authentication error after migration of SMS to R82

mva — Thu, 30 Jan 2025 14:03:45 GMT

Just tested with take 10 - same result. We're using only ad username + password

Re: Capsule workspace authentication error after migration of SMS to R82

PhoneBoy — Thu, 30 Jan 2025 16:14:45 GMT

What is the exact error message you're seeing?
And did you upgrade the gateways to R82 also, or just the management?

Re: Capsule workspace authentication error after migration of SMS to R82

G_W_Albrecht — Thu, 30 Jan 2025 17:06:23 GMT

Did you open SR# with CP TAC already ?

Re: Capsule workspace authentication error after migration of SMS to R82

mva — Fri, 31 Jan 2025 07:06:30 GMT

No, we're just testing in lab. Several of our customers are using capsule workspace, and we're trying to find solution for this problem in case if they're decide to upgrade to R82 and continue capsule usage till end of theit contracts

Re: Capsule workspace authentication error after migration of SMS to R82

mva — Fri, 31 Jan 2025 07:08:31 GMT

Authentication error about wrong creds. But we're successfully connecting to MAB portal. We're using only R82 managment, gw is 81.20. We've upgraded via migration

Re: Capsule workspace authentication error after migration of SMS to R82

mva — Fri, 31 Jan 2025 08:09:17 GMT

Also we see this logs. It's strange

Re: Capsule workspace authentication error after migration of SMS to R82

PhoneBoy — Fri, 31 Jan 2025 18:46:20 GMT

That's even stranger.
You might see if anything useful shows up in the debugs: https://support.checkpoint.com/results/sk/sk108955

Having said that, this will probably require a TAC case to troubleshoot further.

Re: Capsule workspace authentication error after migration of SMS to R82

Peter_Thome — Tue, 04 Feb 2025 14:58:47 GMT

We have the same isue - SMS upgraded to R82 and VPN Gateway still on R81.20

Just installed a Test GW with R82 and Mobile Access Blade only and the same Mobile Acess Policy (Unified Policy)

With this new Gateway, Capsule Workspace on R82 works fine. We will have to find a Maintenance window wo upgrade our VPN GW.

Re: Capsule workspace authentication error after migration of SMS to R82

kamilazat — Fri, 15 Aug 2025 07:21:47 GMT

Hi. We have started getting the same complaints from the customers.

Have you received any kind of solution from TAC or PS?

Re: Capsule workspace authentication error after migration of SMS to R82

Chris_Atkinson — Fri, 15 Aug 2025 08:03:48 GMT

One solution previously suggested here was upgrading the gateway also to R82.

Refer also: https://support.checkpoint.com/results/sk/sk183252

Note Capsule Workspace is EOL.

Re: Capsule workspace authentication error after migration of SMS to R82

mva — Fri, 15 Aug 2025 08:10:02 GMT

Hello kamilazat!

We've changed polcy settigns, from unified to legacy, and, as I remember, it helped, but it was on R82 without JHF takes