topic Re: SNX Connection Failed in Mobile

SNX Connection Failed

VIKAS1 — Thu, 22 May 2025 07:29:33 GMT

Hi,

We are facing continue issue when user connect the mobile access vpn through snx.

OS- R81.20

JHF-Take92

attached logs file.

any can help on this issue, user connecting through Microsoft edge browser.

Re: SNX Connection Failed

G_W_Albrecht — Thu, 22 May 2025 10:21:35 GMT

Did SNX work as expected before ? What about other browsers, e.g. FF ?

Re: SNX Connection Failed

VIKAS1 — Thu, 22 May 2025 10:34:30 GMT

Hi,

Yes, the VPN was working previously, and we are not experiencing this issue for all users — it appears to be affecting only a few.

To temporarily resolve the issue, we’ve been following the steps below, which allow the affected users to reconnect:

Restarting the laptop
Uninstalling and reinstalling Java
Uninstalling and reinstalling the VPN agent

While these steps are effective, they are not practical to perform every time the issue occurs. Therefore, we would appreciate a more permanent solution or guidance on what might be causing this intermittent behavior.

Re: SNX Connection Failed

G_W_Albrecht — Thu, 22 May 2025 11:37:08 GMT

Then better open SR# with CP TAC to get this resolved!