topic Re: Capsule VPN cannot login - This authentication operation is not supported (1100) in Mobile

Capsule VPN cannot login - This authentication operation is not supported (1100)

john_kowalski_5 — Thu, 02 Jan 2025 12:11:44 GMT

I installed the Check Point Capsule VPN app on a brand new phone. However, I cannot connect to the vpn.

I keep getting the same message ‘This authentication operation is not supported’.

On other devices I am able to log in to the vpn. What could be the problem?

I am attaching the log of the application.

Version of app: 1.601.41

Re: Capsule VPN cannot login - This authentication operation is not supported (1100)

PhoneBoy — Thu, 02 Jan 2025 19:08:57 GMT

What device are you having trouble with?
What devices is it working on?
What version/JHF of gateway are you connecting to?
If you cannot answer this last question, then you will need to work with the administrator of your gateway to resolve this, possibly.

Re: Capsule VPN cannot login - This authentication operation is not supported (1100)

john_kowalski_5 — Fri, 03 Jan 2025 08:22:04 GMT

Trouble on:

- Xiaomi Redmi A3

Works on:
- iPhone Xs
- iPhone 16
- Lenovo Tablet
- Android emulators on Windows PC

I found a solution to downgrade app to version 1.601.29

Re: Capsule VPN cannot login - This authentication operation is not supported (1100)

PhoneBoy — Fri, 03 Jan 2025 16:06:04 GMT

So it is, in fact, something related to a specific device.
Unless it’s something already known about internally, we’d need a TAC case to collect the proper data to fix this issue.