topic Re: Capsule VPN. Error on mobile devices SSL error - failed to connect in Mobile https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227877#M1189 <P>Thank you very much, but it's connecting. Not the first time. The second or third time it connects.</P> Wed, 25 Sep 2024 11:46:29 GMT Ok1 2024-09-25T11:46:29Z Capsule VPN. Error on mobile devices SSL error - failed to connect https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227756#M1184 <P>Hey, everybody!</P><P>Colleagues, need help with a problem. I have SG VSX R81.210 JHF 156, where Capsule VPN is configured. There are Android and IOS smartphones. Capsule has been working for quite a long time and there were no problems. No work has been done on it.</P><P>When connecting on the devices there is SSL error - failed to connect. It takes from 1 to 4-5 maybe more connection attempts on Android to get the second factor. When entering the second factor can be the same error several times. After entering it normally.</P><P>If I change the connection address to another VS, the problem repeats.<BR />On IOS, it does not connect at all.<BR /><BR />What could be the problem?</P> Tue, 24 Sep 2024 12:52:31 GMT https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227756#M1184 Ok1 2024-09-24T12:52:31Z Re: Capsule VPN. Error on mobile devices SSL error - failed to connect https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227763#M1185 <P>Hi&nbsp;<a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/110837">@Ok1</a>&nbsp;</P> <P>Maybe the Portal Certificate is not expired?</P> <P>Akos</P> Tue, 24 Sep 2024 13:34:54 GMT https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227763#M1185 AkosBakos 2024-09-24T13:34:54Z Re: Capsule VPN. Error on mobile devices SSL error - failed to connect https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227833#M1187 <P>Can you expand a bit more?</P> Wed, 25 Sep 2024 06:06:13 GMT https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227833#M1187 kamilazat 2024-09-25T06:06:13Z Re: Capsule VPN. Error on mobile devices SSL error - failed to connect https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227840#M1188 <P>Check these 2 certificates:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="platform.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/27784iD4771E9374147EA0/image-size/medium?v=v2&amp;px=400" role="button" title="platform.png" alt="platform.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="vpncert.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/27785i3BE8A11C5DDA76BD/image-size/medium?v=v2&amp;px=400" role="button" title="vpncert.png" alt="vpncert.png" /></span></P> <P>Akos</P> Wed, 25 Sep 2024 07:18:58 GMT https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227840#M1188 AkosBakos 2024-09-25T07:18:58Z Re: Capsule VPN. Error on mobile devices SSL error - failed to connect https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227877#M1189 <P>Thank you very much, but it's connecting. Not the first time. The second or third time it connects.</P> Wed, 25 Sep 2024 11:46:29 GMT https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227877#M1189 Ok1 2024-09-25T11:46:29Z Re: Capsule VPN. Error on mobile devices SSL error - failed to connect https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227896#M1190 <P>We observe that first few attempts at connecting from Android fails, but later it manages to connect. I am attaching the logs from the Capsule Connect app from android. We couldn't see any useful information on the vpnd logs.</P> Wed, 25 Sep 2024 13:12:34 GMT https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227896#M1190 Ok1 2024-09-25T13:12:34Z Re: Capsule VPN. Error on mobile devices SSL error - failed to connect https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227958#M1191 <P>Have you opened a TAC case for this?<BR />Seems like it might be helpful here.</P> Thu, 26 Sep 2024 01:39:27 GMT https://community.checkpoint.com/t5/Mobile/Capsule-VPN-Error-on-mobile-devices-SSL-error-failed-to-connect/m-p/227958#M1191 PhoneBoy 2024-09-26T01:39:27Z