topic Re: Error registering Harmony Mobile Protect app in Android Personal Profile in Mobile

Error registering Harmony Mobile Protect app in Android Personal Profile

AndresSR — Thu, 19 Oct 2023 14:05:41 GMT

Hello.

I have to start implementing Harmony Mobile for my company.

I am testing Android Personal with Work Profile.

In the work profile I install the Harmony Mobile client correctly, but if I install it in the Personal profile I get an error when registering: error 509, the registry key is wrong. As you know this part of the registration is done through the app in the work profile.

I send a sceen shot but it is in Spanish language.

I would apreciate any help.

Thanks a lot.

Regards

Re: Error registering Harmony Mobile Protect app in Android Personal Profile

PhoneBoy — Thu, 19 Oct 2023 21:04:15 GMT

Did you check this? https://support.checkpoint.com/results/sk/sk170056
Recommend a TAC case if you're still having an issue: https://help.checkpoint.com

Re: Error registering Harmony Mobile Protect app in Android Personal Profile

AndresSR — Fri, 20 Oct 2023 06:21:23 GMT

Thanks Phoneboy. I am using version 4.2 so it is not the case. I will open a TAC a you recommend.