topic Re: "Support" - What do we pay for? in Off Topic

"Support" - What do we pay for?

stefan_o — Thu, 07 Apr 2022 06:15:25 GMT

Dear readers,

i'm sorry i have to start a rant here, but i'm extremely disappointed with CP support.

We had a problem upgrading a manager from 80.40 to 81.10 - well such things happen.

What should not happen: having no advance in the case after more than two weeks.

I'm asking myself what for are we paying a hell lot of money???

Has anyone else similar experiences with CP support?

Re: "Support" - What do we pay for?

G_W_Albrecht — Thu, 07 Apr 2022 06:22:58 GMT

Please, do not ! This is no place to collect flames, but to help each other. Please contact your local CP SE who will take care and offer help, he is also able to speed up things (if your CCSP is not). Also please understand that some issues do take a longer time to get resolved - for the customer, it is mostly too long 😉.

Re: "Support" - What do we pay for?

_Val_ — Thu, 07 Apr 2022 06:31:30 GMT

I am sorry to hear about your experience. Please send me your SR number to vloukine@checkpoint.com.

Also, did you escalate your case already?