topic Re: Not able to see unassigned interfaces on checkpoint Orchestrator. in Hyperscale Firewall (Maestro)

Not able to see unassigned interfaces on checkpoint Orchestrator.

pradeep_paka1 — Thu, 29 Jul 2021 10:33:20 GMT

Hi All,

We are using Orchestrator 140 and we installed R80.20SP with Take 310.

When we connected GW's and configured site-Sync, uplinks and all but we are not able to see Unassigned interfaces on Orchestrator in GUI to proceed further.

Can anyone help what could be the issue or i'm I missing anything.

Thanks,

Pradeep.

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

sathpe — Thu, 29 Jul 2021 14:10:48 GMT

All interfaces on Quantum Maestro Orchestrators that are not part of configured Security Groups.

Step

Instructions

In the Topology column, click the [+] on the left side of the Security Groups.

Click the [+] on the left side of the applicable Security Group.

In the Unassigned Interfaces column, select the applicable interfaces.

Note - To select multiple interfaces, press and hold the CTRL key and left-click the objects with the mouse cursor.

Drag-and-drop the selected interfaces from the Unassigned Interfaces column to the Interfaces section in the applicable Security Group.

Note - If such operation is allowed, Gaia Portal shows a green plus icon. Otherwise, it shows a red blocking icon.

In the bottom left corner, click Apply.

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

pradeep_paka1 — Thu, 29 Jul 2021 14:30:47 GMT

Here the issue is I'm not able to see any unassigned interfaces in interfaces column.

what could be reason for it.

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

sathpe — Thu, 29 Jul 2021 15:50:23 GMT

Can you please check if the interfaces are part of any security group. If not, prefer to open a tac case with cp

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

Harshpal_Bhati — Fri, 30 Jul 2021 04:55:51 GMT

we had similar issue and it was looking like a bug but it turned out to be a cabling issue . @Mahipal_Singh any comment ?

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

pradeep_paka1 — Fri, 30 Jul 2021 14:05:17 GMT

Cabling looks correct.

Anybody any clue on what can the issue?

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

AkosBakos — Fri, 20 Jun 2025 07:39:01 GMT

Hi Team,

We have the same issue on R81.20, maybe there is a solution for it?

Akos

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

RPawar — Thu, 03 Jul 2025 13:02:48 GMT

Just to highlight we faced same issue and it got solved after activating the MHO Orchestrator devices, you see the uplink ports are only visible if you activate the orchestrators.

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

Lari_Luoma — Wed, 09 Jul 2025 03:58:34 GMT

This seems to be a bug. I have seen this a few times. Factory reset the MHO and it will fix it. If you cannot reset it, open an SR with TAC.

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

RPawar — Wed, 09 Jul 2025 05:41:26 GMT

Would suggest to refer this sk - sk171784 if still issue persists then Factory Reset would be a better option.

Re: Not able to see unassigned interfaces on checkpoint Orchestrator.

ilanfi — Tue, 14 Oct 2025 05:42:03 GMT

we just solved this issue on R81.20 by changing the configuration for amount of orchestrators.

from CLISH:
> set maestro configuration orchestrator-amount 1/2

for clarification:

if you have a single MHO on a single site:

set maestro configuration orchestrator-amount 1

if you have a single MHO on each site:

set maestro configuration orchestrator-amount 1

if you have 2x MHO on a single site:

set maestro configuration orchestrator-amount 2

if you have 2x MHO on each site:

set maestro configuration orchestrator-amount 2