topic Re: The ASG Monitor output shows the Maestro chassis is down. in Hyperscale Firewall (Maestro)

The ASG Monitor output shows the Maestro chassis is down.

Arturxr — Mon, 29 Dec 2025 06:57:42 GMT

The ASG Monitor output shows the Maestro chassis is down. For your information, we're still using VSX.

Could you tell me why it's down and if we reboot the chassis, will we have any problems?

Re: The ASG Monitor output shows the Maestro chassis is down.

Chris_Atkinson — Mon, 29 Dec 2025 07:06:44 GMT

Did you mean to attach some useful logs or outputs to review ?

Otherwise suggest capturing cpinfo / HCP and raising a case with TAC...

Re: The ASG Monitor output shows the Maestro chassis is down.

Arturxr — Mon, 29 Dec 2025 07:17:04 GMT

asg monitor -v shows:

Re: The ASG Monitor output shows the Maestro chassis is down.

Arturxr — Mon, 29 Dec 2025 08:12:08 GMT

I also noticed the following:
Device Name: VSX
Registration number: 3
Timeout: none
Current state: problem
Time since last report: 0.2 sec
Problematic VSIDs: 1.

Device Name: pull_config
Registration number: 14
Timeout: none
Current state: problem
Time since last report: 56.4 sec

Re: The ASG Monitor output shows the Maestro chassis is down.

Vanness_Chen — Mon, 29 Dec 2025 08:46:00 GMT

Hi Arturxr:

You can first try running cpstart on the SGM that is in the down state and observe at which stage the synchronization gets stuck. This usually helps provide some clues.

If restarting does not improve the situation, based on past experience, it’s recommended to collect cpinfo and hcp report first, and then open a TAC case for further analysis.

Re: The ASG Monitor output shows the Maestro chassis is down.

Arturxr — Mon, 29 Dec 2025 09:27:29 GMT

It seems our problem has been solved. After searching for information on Checkmates, I tried the following solutions:

According to sk177468, I pulled config and restarted the VSX contexts. After that, we haven't seen any problems.