topic Re: Gaia-WebUI from SecurityGroup not loading in Hyperscale Firewall (Maestro)

Gaia-WebUI from SecurityGroup not loading

Daniel_Hainich — Tue, 14 Jan 2025 07:18:14 GMT

Hi,

after logon into the Web-UI from SecGroup, the Gaia Page is blank. Iam using Chrome, other Gaia-WebUIs are working.

Any Ideas?

Daniel

Re: Gaia-WebUI from SecurityGroup not loading

AkosBakos — Tue, 14 Jan 2025 07:22:11 GMT

Hi,

Can you share a screenshot with us?

You trying to reach the WebUI, on the IP of the Security Group, right?

This IP with SSH is accessable?

Akos

Re: Gaia-WebUI from SecurityGroup not loading

Daniel_Hainich — Tue, 14 Jan 2025 07:28:51 GMT

yes, ssh is working. web-gui is blank.

Re: Gaia-WebUI from SecurityGroup not loading

AkosBakos — Tue, 14 Jan 2025 07:37:58 GMT

What a beautiful morning here in the CET timezone.

A little bit dummy question, but have you tried in incognito mode too? 🙂

If yes, do a packet capture on the SMO and see what happening.

Akos

Re: Gaia-WebUI from SecurityGroup not loading

Daniel_Hainich — Tue, 14 Jan 2025 08:01:10 GMT

it is the same with incognito mode. the page is blank, or i get the loading-circle for a very short time and iam back at the login screen

Re: Gaia-WebUI from SecurityGroup not loading

AkosBakos — Tue, 14 Jan 2025 08:09:44 GMT

Hi @Daniel_Hainich

Can you check this? Punkt 5

(5) Gaia Portal failed to load

https://support.checkpoint.com/results/sk/sk91380

Akos

Re: Gaia-WebUI from SecurityGroup not loading

Daniel_Hainich — Tue, 14 Jan 2025 09:37:01 GMT

hi, we checked punkt5 but it was not very helpfull. all log-files are ok. is there any specific where we should looking for?

permissions all ok.

Re: Gaia-WebUI from SecurityGroup not loading

AkosBakos — Tue, 14 Jan 2025 10:01:20 GMT

Hard to say exact troubleshooting steps because of the small amount of info.

My next step would be to do packet captures.

Maybe if you have the possibility, reboot the SMO. When you rebooted try to access the webui, because in this situation the SMO task will move presumably to 1_2 SGM. And you can check the issue is presists the as well or not.

Re: Gaia-WebUI from SecurityGroup not loading

Daniel_Hainich — Tue, 14 Jan 2025 10:11:44 GMT

hi, with 1 of 2 members the portal is working.

Re: Gaia-WebUI from SecurityGroup not loading

AkosBakos — Tue, 14 Jan 2025 10:15:10 GMT

And after the SMO reboot the issue still exists on 1_1?

Re: Gaia-WebUI from SecurityGroup not loading

Daniel_Hainich — Tue, 14 Jan 2025 10:29:25 GMT

hi, with 2 members the portal isnt working, with 1 member all is fine. either member 1 or 2.

Re: Gaia-WebUI from SecurityGroup not loading

AkosBakos — Tue, 14 Jan 2025 11:35:05 GMT

Layer 4 distribution mode is enabled?

Re: Gaia-WebUI from SecurityGroup not loading

Daniel_Hainich — Tue, 14 Jan 2025 12:05:22 GMT

yes, L4 mode was enabled. we disabled it and now its working. is it possible to enable L4 Mode with exception for Gaia-Access?

Re: Gaia-WebUI from SecurityGroup not loading

AkosBakos — Tue, 14 Jan 2025 12:17:57 GMT

Yes, it is a known behaviour. I am searching the sk 🙂

Re: Gaia-WebUI from SecurityGroup not loading

AkosBakos — Tue, 14 Jan 2025 12:21:42 GMT

Hi @Daniel_Hainich

Web Services of a Security Group (Gaia Portal, Captive Portal) are not accessible when the Security Group has two or more Security Group Members and the Layer 4 distribution enabled

Here is the sk: https://support.checkpoint.com/results/sk/sk168699

Akos

Re: Gaia-WebUI from SecurityGroup not loading

Daniel_Hainich — Tue, 14 Jan 2025 13:23:00 GMT

thanks for your help!

Re: Gaia-WebUI from SecurityGroup not loading

AkosBakos — Tue, 14 Jan 2025 13:27:31 GMT

I'm glad I could help.