topic Re: Cloning Configuration Error in Hyperscale Firewall (Maestro)

Cloning Configuration Error

VarunTP — Mon, 17 Jun 2024 10:35:56 GMT

After installing Jumbo Hotfix , While configuring a proxy ARP entry in my External firewall service Group , I am observing belwo error

Cloning Configuration Error
Error in acquiring buffer of member info (-1).

I checked the asg monitor and can see all 3 firewalls are active .

Can someone suggest urgently what might be issue

Re: Cloning Configuration Error

ThomasGro — Wed, 26 Jun 2024 14:28:08 GMT

Describe how you attempted to configure the proxy arp entry in the Service Group.

A quick Secure Knowledge search turned up https://support.checkpoint.com/results/sk/sk181691 ("An error occurred while applying action to several members. Please check the status bar history" error when changing the Maestro Security Group configuration through Gaia Portal) which recommends performing action in gclish in the Single Management Object (SMO) as workaround.

Re: Cloning Configuration Error

the_rock — Tue, 25 Jun 2024 18:30:15 GMT

I also found the same sk that @ThomasGro suggested. On another note, personally, if issue is urgent, I would pick up the phone, call TAC, and see if you can get remote session going.

Best,

Andy

Re: Cloning Configuration Error

JH_Ranger — Wed, 26 Jun 2024 04:52:48 GMT

I had the same issue a while back. This only occurs if you're using the WebUI. The CLI global commands should be fine.

This issue was fixed in Take 113, so I assume you've installed an older Take.

Take 113

Released on 6 September 2023

PRJ-47865,

ACCHA-3317

Scalable Platforms

Accessing the SMO WebUI and performing configuration changes may fail with the "Error in acquiring buffer of member info (-1)" error."

Re: Cloning Configuration Error

VarunTP — Wed, 26 Jun 2024 07:32:15 GMT

Thanks for the reply, The Jumbofix is already installed
From Gaia when I try to remove the proxy arp I am getting this error , neither I am unable to add new IP as well for our new public IP server

Re: Cloning Configuration Error

VarunTP — Wed, 26 Jun 2024 07:36:23 GMT

But look like after installing Jumbo fix this issue observed , before that I was able to do it .

as able to do it with out any issue

Re: Cloning Configuration Error

VarunTP — Wed, 26 Jun 2024 07:39:30 GMT

Thanks for the the response ,

I have installed Check_Point_R81_10_JHF_T130_BLOCK_PORTAL_MAIN_Bundle_T2_FULL.tgz the latest package for R81.10 . Otherthan upgrading to 81.20 any other solution , I am checking with TAC , not yet received an update

Re: Cloning Configuration Error

VarunTP — Wed, 26 Jun 2024 08:00:07 GMT

Via gclish I am able to configure it . Thanks a lot for the suggestion

Re: Cloning Configuration Error

KeonNg — Fri, 05 Jul 2024 08:11:10 GMT

Hi VarunTP,

Any feedback from TAC? As I'm installed with latest hotfix (R81.10 take150) as well which higher take than the sk mentioned however still facing this issue. I'm able to configure via Glish, but still, we need to know why it is happening on the Gaia Portal.

Best Regards,

Keon

Re: Cloning Configuration Error

the_rock — Fri, 05 Jul 2024 11:51:29 GMT

Can you list how you are doing it in web UI? I can test in latest R81.20 jumbo 70

Andy

Re: Cloning Configuration Error

DmitriyDubovik — Fri, 05 Jul 2024 13:36:40 GMT

we have the same problem

take 150 R81.10

can t establish any interfaces by the WebGUI

Re: Cloning Configuration Error

KeonNg — Fri, 12 Jul 2024 06:36:47 GMT

- create/edit/delete physical/bond/vlan interface from Gaia Portal

- enabling SNMP traps name

- etc

Re: Cloning Configuration Error

DmitriyDubovik — Tue, 16 Jul 2024 12:18:47 GMT

We received a response from the TAC stating that this issue will no longer be addressed in future JFH's releases and that it is necessary for us to request a special HOTFIX from the TAC for each new JFH. To be honest, this is somewhat unacceptable.

Re: Cloning Configuration Error

the_rock — Tue, 16 Jul 2024 12:40:49 GMT

Man, that does NOT sound feasable to me at all, to do this for every single jumbo.

Andy

Re: Cloning Configuration Error

JH_Ranger — Sun, 13 Oct 2024 20:14:01 GMT

It appears this may have been addressed in Take 170, as per sk181691.