topic Re: MHO-175 internal switch does not come up in Hyperscale Firewall (Maestro)

MHO-175 internal switch does not come up

dj0Nz — Tue, 23 May 2023 14:16:23 GMT

Hi!

I know this might be worth a TAC case but: Does any of you ever had the problem that the sync interface on a Maestro appliance did not come up properly and solved it?

Got a MHO 175 today with non-functional sync interface. Dmesg shows "sx_core: __sx_core_post_send: Cannot send packet on dqn [0] sdq stuck", which seems to be a known issue at Nvidia (https://docs.nvidia.com/networking-ethernet-software/cumulus-linux-44/Whats-New/rn/#2802207).

I'm curious if it's possible to avoid RMA simply by installing a hotfix or something or maybe I missed something else. Software is R81.10.

Thanks!

Michael

Re: MHO-175 internal switch does not come up

the_rock — Tue, 23 May 2023 14:32:05 GMT

Tagging @Timothy_Hall and @Lari_Luoma , Im sure they will be able to help you solve this.

Cheers,

Andy

Re: MHO-175 internal switch does not come up

dj0Nz — Tue, 23 May 2023 14:34:40 GMT

Thx 😁

Re: MHO-175 internal switch does not come up

the_rock — Tue, 23 May 2023 14:36:09 GMT

I think those 2 guys are most knowledgeable when it comes to Maestro, so Im positive they will be able to assist.

👍💪

Re: MHO-175 internal switch does not come up

Lari_Luoma — Tue, 23 May 2023 15:23:06 GMT

Hi!

Unfortunately I have not seen this error before. Looks like a firmware issue as you posted. I would open an SR with TAC in any case. @Anatoly any idea? Can you check with the MHO team?

Re: MHO-175 internal switch does not come up

dj0Nz — Wed, 24 May 2023 06:43:07 GMT

Thanks a lot. SR is on the way...

Re: MHO-175 internal switch does not come up

dj0Nz — Thu, 29 Jun 2023 13:06:33 GMT

Latest Jumbo fixed it.