topic Re: Maestro 140 not detecting Interfaces. in Hyperscale Firewall (Maestro)

Maestro 140 not detecting Interfaces.

Pavan09 — Sat, 06 May 2023 14:47:15 GMT

Re: Maestro 140 not detecting Interfaces.

Chris_Atkinson — Sun, 07 May 2023 05:46:22 GMT

What do you see in the "Orchestrator" menu/veiw?

Have you created a security group yet and connected to it's GAiA portal?

Re: Maestro 140 not detecting Interfaces.

Pavan09 — Sun, 07 May 2023 06:29:06 GMT

Hey, I have attached the Images which was requested.

Regards,

Re: Maestro 140 not detecting Interfaces.

Chris_Atkinson — Sun, 07 May 2023 08:32:24 GMT

What does the output of the following command show?

lldpctl

Re: Maestro 140 not detecting Interfaces.

Pavan09 — Sun, 07 May 2023 08:38:09 GMT

Hey, i can see the same neighbour twice. I'am attaching the image.

Re: Maestro 140 not detecting Interfaces.

Chris_Atkinson — Sun, 07 May 2023 08:49:40 GMT

Your other thread conflicts with regards to the stated versions involved, image above states R80.20SP.

Can you please confirm which ISO bundle was used to install the components?

https://community.checkpoint.com/t5/Maestro/Maestro-not-showing-Unassigned-Gateways/td-p/180029#M1552

Re: Maestro 140 not detecting Interfaces.

Pavan09 — Sun, 07 May 2023 09:47:15 GMT

Hey, i'am sorry for the confusion.

So, in this thread i have upgraded the devices to check if it's a issue with firmware version.

Following are the updated Info.

1. Maestro ;

MHO-1> show version os build
OS build 22

MHO-1> show version os kernel
OS kernel version 3.10.0-693cpx86_64

#fw ver -k

This is Check Point's software version R80.20 - Build 255

Please let me know if any additional details required.

Regards,

Re: Maestro 140 not detecting Interfaces.

Chris_Atkinson — Sun, 07 May 2023 11:07:20 GMT

"R80.20SP" was the initial release for the platform this device has not been upgraded.

Were the ISO files used the ones linked from sk173363?

Re: Maestro 140 not detecting Interfaces.

Pavan09 — Sun, 07 May 2023 12:10:14 GMT

Hi, i used the built-in major upgrade option to upgrade the application.

regards,

Re: Maestro 140 not detecting Interfaces.

Chris_Atkinson — Sun, 07 May 2023 13:50:33 GMT

Sound likely that the appliances weren't installed with the proper images. As is the Orchestrator (MHO140) is not reporting that it was upgraded.

TAC will be able to help confirm this but the version that you upgraded the gateway appliances from before might also be a clue, what was it?

If so they will each need to be reimaged and the issue shouldn't reoccur with the correct cabling.

Re: Maestro 140 not detecting Interfaces.

Pavan09 — Sun, 07 May 2023 15:04:22 GMT

Hi thanks for the reply,

as it’s not in production i can reset it or boot a new image which i have tried with MHO140 using the ISOmorphic tool. But we were unable to get to the BIOS of device to select boot device.
It would be really helpful if you refer me to the images which do not have such issues so that i can perform fresh install.

Upon reading the administrative guide, they mentioned to hold ctrl+s to get to boot menu which i tried and did not happen. Is there a way to get to the boot menu to freshly install ISO file?

regards,

Re: Maestro 140 not detecting Interfaces.

Chris_Atkinson — Sun, 07 May 2023 15:21:07 GMT

Personally I would focus on the Gateway appliances to start as those are more commonly the ones to have a different image present.

Then if needed you can return the MHO to factory defaults / engage TAC etc.

Re: Maestro 140 not detecting Interfaces.

Pavan09 — Mon, 08 May 2023 04:07:25 GMT

Hey, thanks for the guidance, but is there is any way to get into BIOS of these devices ? that would be really helpful.

Regards,

Re: Maestro 140 not detecting Interfaces.

Chris_Atkinson — Mon, 08 May 2023 04:26:53 GMT

Typically, only under the direction of TAC via a support request:

https://help.checkpoint.com/

Re: Maestro 140 not detecting Interfaces.

AkosBakos — Mon, 08 May 2023 16:45:12 GMT

Hi,

An experience from my past: MHO140 does not recognise copper SFPs, until I don't reboot it.

Re: Maestro 140 not detecting Interfaces.

Pavan09 — Mon, 08 May 2023 17:19:03 GMT

Hi, thanks for the response. Matter of fact i have rebooted it atleast 5-6 times. And the module is from checkpoint itself.

regards,

Re: Maestro 140 not detecting Interfaces.

Pavan09 — Tue, 09 May 2023 05:23:02 GMT

Hi, when i check lldpneigbours on gateway device, the Switch/Bridge is disable. Could this be a reason for device not showing the interfaces ? also CLI commands to enable it would be helpful.

Regards,

Re: Maestro 140 not detecting Interfaces.

Chris_Atkinson — Tue, 09 May 2023 08:50:00 GMT

Can you please share the output of "show version all" from this appliance "SW-3"?

Also in /var/log/ on the same machine do you see a log file named: "silent_install"

Re: Maestro 140 not detecting Interfaces.

emmap — Tue, 09 May 2023 09:33:28 GMT

Your orchestrator cannot see any gateways running the correct SP software releases on its downlink ports, so it is not initialising itself. I suggest you:

- Follow the R81.10 (or R81.20) Maestro Admin Guide to upgrade the orchestrator to one of those versions. Please closely follow the instructions in regards to installing the correct JHF before the version upgrade, and the MHO specific deployment agent (NOT the GA one) after the upgrade. Once the deployment agent is updated, install the latest recommended JHF for the new version.

- Clean install the same SP version of code (not the regular GA release) on the gateways.

Then you'll be able to continue setting up the system.

Re: Maestro 140 not detecting Interfaces.

Pavan09 — Tue, 09 May 2023 09:38:36 GMT

Hi Chris, i have attached the output as requested.

Regards,