AutoUpdater not updating

Jpstu — Wed, 21 Dec 2022 20:07:21 GMT

A customer with two SGMs brought this to our attention and we aren't sure if this is actually a problem or if it is a fairly normal occurrence. Software is R81.10 Take 66

asg_diag shows the following:

3 of 6 updates failed, the AutoUpdater.log file shows this error several times, even for members that eventually did update:

Auto Updater going down due to daily maintenance restart
Attempting to revert to previous link
current build is 990180253
Attempting to download AutoUpdater lifeline package
Failed to update AutoUpdater lifeline package: Already attempted emergency self update. Exiting.

Running AutoUpdater 990180253 build

As of this morning 5 of 6 are at Take 58.

Is this an indicator of an actual problem or something that will resolve on its own?

We did find sk180386 and there were no errors reported for "Software Version".

I don't want to dismiss it if it something that the TAC needs to look into.

Thanks.

Re: AutoUpdater not updating

Lari_Luoma — Thu, 22 Dec 2022 02:35:38 GMT

SGMs update themselves asynchronously. That's why the autoupdater version might be different on different SGMs. I wouldn't be too worried about this error. Most likely the update succeeds after a while and the error will disappear.

topic Re: AutoUpdater not updating in Hyperscale Firewall (Maestro)

AutoUpdater not updating

Re: AutoUpdater not updating