topic Re: Logs and Monitor Smart Console showing prompt GAIA portal login in Events

Logs and Monitor Smart Console showing prompt GAIA portal login

Ricki_Juntak — Fri, 02 Aug 2024 03:51:08 GMT

Hi Checkmates,

We face some issue when showing logs from logs and monitor tab on the smart console needs to input login GAIA portal?

normal condition we just click logs and monitor tab and logs will show and appear. OS Version R81.10 JHFT150

Maybe all of you have experienced the same thing as this

Re: Logs and Monitor Smart Console showing prompt GAIA portal login

PhoneBoy — Fri, 02 Aug 2024 17:57:52 GMT

Does it happen all the time or just some times?
That does sound like a bug and TAC may be required to investigate.

Re: Logs and Monitor Smart Console showing prompt GAIA portal login

the_rock — Sat, 03 Aug 2024 19:12:35 GMT

Have you tested portable/web smart console? Maybe smart console on different PC? Uninsstall/reinstall smart console? Check its latest update?

Andy

Re: Logs and Monitor Smart Console showing prompt GAIA portal login

Lesley — Sat, 03 Aug 2024 21:07:32 GMT

Something wrong with the user profile (special write/read access?)

Tried to restart system or

$RTDIR/scripts/stopSmartView
$RTDIR/scripts/startSmartView

Re: Logs and Monitor Smart Console showing prompt GAIA portal login

Ricki_Juntak — Mon, 05 Aug 2024 06:52:29 GMT

its happen all the time

Re: Logs and Monitor Smart Console showing prompt GAIA portal login

Ricki_Juntak — Mon, 05 Aug 2024 06:55:03 GMT

we try update and restart service MGMT, looks good on 1 PC, but in another PC the issue still happen, smart Event blade not active,

the users only need to see and check the logs.

Re: Logs and Monitor Smart Console showing prompt GAIA portal login

Ricki_Juntak — Mon, 05 Aug 2024 06:59:34 GMT

we try update and restart service MGMT, looks good on 1 PC can open log monitor and all logs show, but in another PC the issue still happen, smart Event blade not active,

when we try click plus button for NEW TAB only loading smartevent appear. not like usually we see widget like logs, general and etc.

Re: Logs and Monitor Smart Console showing prompt GAIA portal login

Lesley — Mon, 05 Aug 2024 21:03:51 GMT

Try to follow this topic:

https://community.checkpoint.com/t5/General-Topics/SmartConsole-Web-UI-showing-GAiA-login-page/m-p/210510#M34858

But first I would rule out client issue. So remove SmartDashboard and reinstall (due the fact you have the issue only on 1 system and other are able to work).

You can also try to clear out cache as stated in:

https://support.checkpoint.com/results/sk/sk177134

Re: Logs and Monitor Smart Console showing prompt GAIA portal login

the_rock — Mon, 05 Aug 2024 22:39:52 GMT

Tottally forgot about it, but excellent point @Lesley

@Ricki_Juntak I dont have any R81.10 lab, but I gave that file referenced in the link from R81.20 to people running R81.10 and worked just fine.

If you need it, happy to send it over.

Best,

Andy

Re: Logs and Monitor Smart Console showing prompt GAIA portal login

PhoneBoy — Mon, 12 Aug 2024 17:04:49 GMT

Highly recommend involving TAC here: https://help.checkpoint.com