Identity Agent Multi User Host

Claudio_Bolcato — Mon, 18 Mar 2019 12:52:35 GMT

Hi Mates,

Is there any known incompatibility between the terminal server agent version R80.172.0000 and a R80.10 gateway?

I noticed the agent is not able to authenticate the users and keeps disconnecting from the gateway.

The previous version R80.102.0000 works perfectly.

Re: Identity Agent Multi User Host

Royi_Priov — Wed, 20 Mar 2019 11:22:19 GMT

Hi Claudio,

It is still compatible.

Please do the following:

1. Enable PDP debug on the PDP gateway:

# pdp d s all all

2. replicate the issue - try to authenticate.

3. Disable the debug:

# pdp d u all

open ticket with TAC with both $FWDIR/log/pdpd.elg* (up to 10 files) and client side debugs (can be collected via the agent UI).

Thanks,

Royi Priov.