topic Re: Unable to access WebUI after policy installation in General Topics

Unable to access WebUI after policy installation

AdaCoul — Fri, 15 Mar 2019 08:43:43 GMT

Hi Everybody, I'm being unable to access GAIA WebUI after policy installation. We have a 3200 Appliance for our internal use (we're making tests with it). In the SmartDashbord, when I define a rule that has source or destinatination the "gateway" objet or the internal "network" objet, I'm being automatically disconnected to GAIA WebUI and I can't access it anyway. But if I define a rule which source and destination are "any", I'm able to access WebUI once again. Need assistance ! Thanks,

Re: Unable to access WebUI after policy installation

_Val_ — Fri, 15 Mar 2019 10:17:20 GMT

Please make sure Platform Portal is properly defined on the GW object in the SmartConsole

Re: Unable to access WebUI after policy installation

AdaCoul — Fri, 15 Mar 2019 17:32:51 GMT

Hi Val,

Tank you for your assistance !

Platform Portal is properly defined, I verified it

Re: Unable to access WebUI after policy installation

Daniel_Taney — Fri, 15 Mar 2019 19:17:39 GMT

If you edit the Gateway Properties and go to Network Management, is your topology and anti-spoofing defined correctly? (I.e. External Interfaces that lead to the Internet vs. Internal ones?) Do you see anything in your FW logs when the connection gets dropped?

I know you said you checked the Platform Admin Web Portal settings, but did you also check the settings under "Accessibility" on that screen. You can alter the access to All Interfaces, Internal Interfaces, or According to Firewall Policy.

Re: Unable to access WebUI after policy installation

AdaCoul — Sat, 16 Mar 2019 05:47:41 GMT

Hi Daniel,

All topology and anti-spoofing configs are defined correctly. eth1:192.168.2.2 leads to the Internet and eth2 : 10.10.10.1 leads to the Internal Network. Firewall is not put into the nework, my pc is connected to management interface.

"Accessibility settings are defined on "According to Firewall Policy".

Re: Unable to access WebUI after policy installation

Vladimir — Sat, 16 Mar 2019 13:25:54 GMT

You are describing two network interfaces: eth1- External and eth2-Internal.

You are also stating that the laptop is connected to a Management interface.

Please list the properties of the Mgmt interface as well.

In your rulebase, specify on very top:

Source (IP or Network of your Laptop), Destination (Gateway Object) sshv2 and HTTPS, Accept, Log

Try it again.

Check the logs for drop reasons if still happening and post it here.

Cheers,

Vladimir

Re: Unable to access WebUI after policy installation

AdaCoul — Sun, 17 Mar 2019 04:24:34 GMT

Hi Vladimir,

It's working now !

The firewall was blocking https and ssh connections.

Thanks a lot !

Re: Unable to access WebUI after policy installation

Vladimir — Sun, 17 Mar 2019 13:26:58 GMT

You are quite wlcome.