topic Re: SNX with Windows10 in General Topics

SNX with Windows10

Gaurav_Pandya — Wed, 04 Jul 2018 04:25:25 GMT

Hi Guys,

I am facing issue with latest patch of windows10 for SNX. Error is "SSL Network extender service is down and could not be started". and surprisingly there is no service of SSL extender in services.msc

I have Re-installed checkpoint components, rebooted the machine, Run IE in administrator mode and also tried with different browsers but getting below error.

Re: SNX with Windows10

_Val_ — Wed, 04 Jul 2018 08:23:39 GMT

There are some known limitations on Windows 10 related to different types of browsers. For example, it is not supported with Edge. Please refer to sk107132 for more details on the matter.

Re: SNX with Windows10

Gaurav_Pandya — Wed, 04 Jul 2018 08:28:15 GMT

Yeah correct. But it was working earlier and after latest Windows 10 update, it stopped working

Re: SNX with Windows10

_Val_ — Wed, 04 Jul 2018 08:55:01 GMT

It may or may not work when it is not supported. I suggest you switch to Chrome where it is support and works.

Re: SNX with Windows10

Gaurav_Pandya — Mon, 09 Jul 2018 17:03:39 GMT

Hi,

There are few Laptops which has a problem. Same user can able to access SNX with different laptop. Finally we build Laptop from the scratch and it did trick. It worked so there is something in Windows laptop itself which causing issue.

Re: SNX with Windows10

Eric_Boughton — Tue, 23 Oct 2018 19:01:51 GMT

We have encountered this problem a couple of times. Our solution has been to login to the local Administrator account on the computer run the user through the vpn connection and SSL Network Extender install and get them connected. Once the Extender has installed in the local admin it then works in the other user accounts on that computer.

Re: SNX with Windows10

Gaurav_Pandya — Wed, 24 Oct 2018 10:58:10 GMT

Hi Eric,

Thanks for the information. It will be really helpful.