topic Re: Smart Console login error in General Topics

Smart Console login error

Andy_N — Wed, 14 Mar 2018 10:32:41 GMT

Hi,

’m not be able to access to management server via smart console R80.10 b. 024 in full access mode.

In read only – everything good.

In admin mode – I’m getting an error
The server did not provide a meaningful reply^ this might be caused by a contract mismatch, a premature session shutdown or an internal server error.
Running cpstop and cpstart not fix the problem.
R80.10 Jumbo HF R70 installed.

If I restore Smart-1 from backup - does it crash my cluster configuration?

Backup was perfomed via Gaia

Re: Smart Console login error

Alejandro_Mont1 — Wed, 14 Mar 2018 13:33:59 GMT

Did this error just start out of the blue, or was there any change made (eg. installing jumbo, rebooting)? What is the output of #df -h and #cpwd_admin list? Have you tried with another write mode user/PC? I might try uninstalling the PC client and reinstalling (using latest GUI) first. If you do want to revert, all policies and settings should be restored to the time the backup was taken. However I'd probably engage support first to avoid having to redo all the changes made since then. You might also try a full reboot making sure to pull the backup off of the box first.

Re: Smart Console login error

Andy_N — Wed, 14 Mar 2018 13:54:46 GMT

Alejandro , thanks for quick reply

I made some changes and publishing process hang.

I forced to close smart console and after that operation I’ve received an error.

I haven’t one more user with admin role…

Smart console wad deleted and re-install again – no results.

df -h

Filesystem Size Used Avail Use% Mounted on

/dev/mapper/vg_splat-lv_current

35G 11G 23G 33% /

/dev/sda1 289M 77M 198M 28% /boot

tmpfs 1.9G 4.0K 1.9G 1% /dev/shm

/dev/mapper/vg_splat-lv_log

677G 8.0G 634G 2% /var/log

cpwd_admin list

APP PID STAT #START START_TIME MON COMMAND

CPVIEWD 13275 E 1 [14:16:27] 14/3/2018 N cpviewd

CPD 13298 E 1 [14:16:27] 14/3/2018 Y cpd

FWD 13370 E 1 [14:16:30] 14/3/2018 N fwd -n

FWM 13375 E 1 [14:16:30] 14/3/2018 N fwm

CPM 13617 E 1 [14:16:33] 14/3/2018 N /opt/CPsuite-R80/fw1/scripts/cpm.sh -s

SOLR 13648 E 1 [14:16:34] 14/3/2018 N java_solr /opt/CPrt-R80/conf/jetty.xml

RFL 13695 E 1 [14:16:35] 14/3/2018 N LogCore

SMARTVIEW 13766 E 1 [14:16:36] 14/3/2018 N SmartView

INDEXER 13785 E 1 [14:16:36] 14/3/2018 N /opt/CPrt-R80/log_indexer/log_indexer

SMARTLOG_SERVER 13896 E 1 [14:16:39] 14/3/2018 N /opt/CPSmartLog-R80/smartlog_server

CPSEMD 18616 E 1 [14:19:51] 14/3/2018 Y cpsemd

CPSEAD 14142 E 1 [14:16:44] 14/3/2018 N cpsead

DASERVICE 14173 E 1 [14:16:44] 14/3/2018 N DAService_script

CPSM 19783 E 1 [14:21:24] 14/3/2018 N cpstat_monitor

LPD 22000 E 1 [14:24:07] 14/3/2018 N lpd

Re: Smart Console login error

Alejandro_Mont1 — Wed, 14 Mar 2018 14:24:36 GMT

Have you tried a full reboot (pull backup off first)? So the console hung when publishing changes, since then you cannot login in write mode. I'm not near my work PC, is there an option to login in read mode and switch to write? If so I'd try to do so, then look in cpm.elg for any errors. Also try logging directly in write mode and see if any other errors pop up with #cat $FWDIR/log/cpm.elg | grep exception , also search for 'error' and 'failed'. I'd search Support Center for any findings and probably engage support. Also, have any core dumps been created? #ls -l /var/log/dump/usermode. One last thing- what is the output of #top?

Re: Smart Console login error

Andy_N — Thu, 15 Mar 2018 05:40:29 GMT

Alejandro ,

There some errors

ERROR coresvc.internal.LoginSvcImpl [qtp1689985383-74]: exception

What does mean “full reboot” ???

I'm thinking to restore from sunday's backup.