topic Re: Check Points Website and loading problem after searching in user center in General Topics

Check Points Website and loading problem after searching in user center

Patrick_Tuttle1 — Mon, 11 Feb 2019 17:04:20 GMT

Check Points Website "Loading" for ever.

Anyone experience loading problems with the website. Has been going on for a long time but seems to be getting worse.

Have tried different browsers different internet provides and different computers.

Typically get this when doing a search in usercenter and selecting page 2 at the bottom or sorting by date.

Happens on documentation and checkmates tab. Secure knowledge tab always seems to work ok.

I opened a case but apparently they do not see any problems internally.

-pat

Re: Check Points Website and loading problem after searching in user center

Mark_Mitchell — Mon, 11 Feb 2019 21:48:35 GMT

Hi Patrick,

I can't say that I've seen any problems with either UC or Check Mates. Predominantly I use Google Chrome.

Which browser are you using?

Regards

Mark

Re: Check Points Website and loading problem after searching in user center

Maarten_Sjouw — Tue, 12 Feb 2019 07:40:02 GMT

I see similar issues lately:

when trying to search, the header is shown correctly, but anything below that stays empty, needs F5 multiple times to resolve
sometimes a refresh on certain pages results is a error message from the website that the page is unavailable
when not logged in, you are redirected to the login page, you enter credentials, you are then always sent to the service request overview, instead of the page you selected

I'm sure I forgot at least one more but this comes up just now.

Re: Check Points Website and loading problem after searching in user center

Patrick_Tuttle1 — Tue, 12 Feb 2019 12:36:54 GMT

Thanks Mark;

It does not seem to matter what version. It happens with IE as well as Chrome. My version of IE is 11 and my chrome version is 71.

I can say that its been happening for a long time for us. Several Months. Maybe its a CDN issue so related to our area?

Its very annoying when trying to search or select different pages in the check mates or documentation tab.

and as mentioned earlier it happens on different service provideres and different computers. I was even expeirmenting with the Iphone app and get similair hung pages or blank screens using that method.

-pat

Re: Check Points Website and loading problem after searching in user center

Timothy_Hall — Tue, 12 Feb 2019 14:21:51 GMT

I get the infinite "Loading..." occasionally too with the Pale Moon browser. Have tried with the Chrome browser too when it is happening and it doesn't seem to make a difference.

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Re: Check Points Website and loading problem after searching in user center

PhoneBoy — Wed, 13 Feb 2019 05:08:46 GMT

There were some issues with Support Center in the last 24 hours or so that should be resolved now.

Re: Check Points Website and loading problem after searching in user center

Patrick_Tuttle1 — Wed, 13 Feb 2019 13:06:25 GMT

Thanks for the Reply but this problem has been and as of this morning still happening.

In User center do any search that produces more than 1 page.

Go to any tab other than Secure knowledge and scroll down to bottom and select page 2 or beyond......"Loading"

Re: Check Points Website and loading problem after searching in user center

PhoneBoy — Wed, 13 Feb 2019 19:16:16 GMT

Hm, so I can reproduce it when I'm not logged in and not on the Check Point VPN.

Will report.

Re: Check Points Website and loading problem after searching in user center

Patrick_Tuttle1 — Wed, 13 Feb 2019 19:51:13 GMT

Thanks very much.

By the way it also does this for sorting by date.

-pat

Re: Check Points Website and loading problem after searching in user center

Timothy_Hall — Wed, 13 Feb 2019 20:15:36 GMT

Yep I was seeing the same thing this morning, page 2 of just about anything hangs with "Loading..."

Re: Check Points Website and loading problem after searching in user center

Maarten_Sjouw — Wed, 13 Feb 2019 21:59:50 GMT

This has been going on for a couple of weeks now already, some days are better then others.

Re: Check Points Website and loading problem after searching in user center

Patrick_Tuttle1 — Mon, 18 Feb 2019 20:37:29 GMT

Not a good day today!!

Re: Check Points Website and loading problem after searching in user center

Maarten_Sjouw — Mon, 18 Feb 2019 22:28:31 GMT

have not used Usercenter much today, but the times I was on CheckMates it was very slow as well today.

It must be that a lot of the people are at CPX this week in Vienna.

Re: Check Points Website and loading problem after searching in user center

Patrick_Tuttle1 — Tue, 19 Feb 2019 12:47:29 GMT

Sorting by date also. But I found that if I go out and do a search on google seems to work much better ...

Re: Check Points Website and loading problem after searching in user center

Maarten_Sjouw — Thu, 28 Feb 2019 12:24:40 GMT

Problem today is with generating a license for a new box, you fill in all data and click License, next step should show the license you created and there should be a email with the license file.

Now when I click License the next step I see (pretty quick):

And no email is sent, in the product list there is no IP in the column for the appliance.

Re: Check Points Website and loading problem after searching in user center

Mark_Mitchell — Thu, 28 Feb 2019 21:17:07 GMT

I experienced something which is extremely annoying. Having being reminded that our sales certification is due for renewal I completed the training as needed to remain a partner. Completed all modules...full marks. Got to the end of the course only to find that actually it is only valid until the end of March 2019.

Re: Check Points Website and loading problem after searching in user center

Patrick_Tuttle1 — Fri, 01 Mar 2019 16:43:28 GMT

Just an update to all this. I ended up opening a TAC case and the Engineer got someone from the portal team online with me and we could duplicate over and over. He took this info while looking at info in developer tools section of my browser.

Even doing a search that ended up being 2 pages, we could not get to the second page or sort by date with any tab other than secure knowledge.

-pat

Re: Check Points Website and loading problem after searching in user center

PhoneBoy — Sat, 02 Mar 2019 01:08:37 GMT

Hopefully we can get this fixed for you soon.

Re: Check Points Website and loading problem after searching in user center

Patrick_Tuttle1 — Thu, 14 Mar 2019 17:51:41 GMT

Just as a follow up. I heard back from TAC that a update / fix was applied to the check points web site last week and has been great since then !! selecting pages and sorting by date all work.

Re: Check Points Website and loading problem after searching in user center

PhoneBoy — Fri, 15 Mar 2019 04:18:34 GMT

Thanks for reporting back. I know our MIS team has been working on this for the past few weeks.