topic Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013? in General Topics

Is it possible to upgrade the Gaia Management server from Build 009 to 013?

Jones_Jardel_Po — Fri, 16 Feb 2018 18:02:42 GMT

Hello CheckMates!

I need to upgrade a Gaia management server running R77.30 build 009, OS build 204 to R77.30 build 013, OS build 3.

But why I need to do this?

In the R77.30 build 009, OS build 204, I don't have the possibility to add multiple log servers in the gateway properties (or in the gateway cluster properties in my case) because there is no option do do this like I can do when running R77.30 build 013, OS build 3.

Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

PhoneBoy — Fri, 16 Feb 2018 19:31:50 GMT

Simply looking at the output of fw ver is not enough to find out patch level you're actually running.

What does the output of installed_jumbo_take say?

Incidentally, that will probably tell you how to resolve it: install the same JHF version on both systems.

Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

Jones_Jardel_Po — Fri, 16 Feb 2018 19:46:31 GMT

Thank you Dameon.

The JHF 286 installed in both systems, in this case.

But I think the difference on that window is not related to this JHF.

What do you think if the same JHF are already installed?

I was looking at the CP documentation yesterday and I saw some rules

related to the installation of JHFs where if the first JHF installed after

a clean install was performed using CLI, all of the next JHFs need to be

done using CLI, but if CPUSE was used at first time, the next JHFs need to

use CPUSE again...

And looking for that, I don’t know what was used here when another person

was working here... and if it is not causing this problem now (the JHF take

286 I installed using CPUSE without issues few months ago)

Em sex, 16 de fev de 2018 às 17:32, Dameon Welch Abernathy <

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013?
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Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

PhoneBoy — Fri, 16 Feb 2018 20:04:57 GMT

There is definitely something to the order that JHFs are installed.

For example, because of how this works, for Endpoint Management to get standard Jumbo Hotfixes, you install:

1. R77.30 Base

2. JHF 143 (to get R77.30.03)

3. Any JHF take 282 or later

Regardless, I think you need to have the TAC look at this, because this doesn't look right: Contact Support | Check Point Software

Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

Jones_Jardel_Po — Sun, 18 Feb 2018 12:44:33 GMT

Hello Dameon

Just to update here...

This morning I installed the last JHF (292) and it did not fix the issue.

By the way, when we are installing a JHF there are some verifications before the installation process which give us the validation if the package can be installed in the current system. In this way, I don't understand why I would be facing a JHF installation order problem...

Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

PhoneBoy — Sun, 18 Feb 2018 17:34:38 GMT

CPUSE does this verification process.

I don't know if it is a hotfix install order or not, but it's definitely not expected behavior.

Which is why is why I suggested a TAC case.

Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

Jones_Jardel_Po — Sun, 18 Feb 2018 18:19:55 GMT

Thank you Dameon!

Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

G_W_Albrecht — Mon, 19 Feb 2018 14:18:26 GMT

I would use sk114513 List of R77.30 Gaia OS build numbers and kernel versions per released image to verify kernel version and also look into Dashboard > Help > About Smart Dashboard. My suspicion is that it also could depend on the Dashboard version, but that is only possible if you have used two (different) Dashboard installations for the screenshots...

Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

Jones_Jardel_Po — Mon, 19 Feb 2018 14:23:09 GMT

Thank you Guenther!

I was in that page before and I would be sure If I can perform the Gaia upgrade from R77.30 kernel version X to R77.30 kernel version Y.

Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

G_W_Albrecht — Mon, 19 Feb 2018 14:32:52 GMT

Hi, but you can not upgrade the kernel - the process is like this:

- perform migrate export on the SMS and save the export file in a save place

- install latest image from sk104859 Check Point R77.30 (Clean Install and Upgrade).

- run First Time Wizard for basic config

- run migrate import

- install Jumbo Take

Before trying that, check the Dashboard Version first...

Re: Is it possible to upgrade the Gaia Management server from Build 009 to 013?

Jones_Jardel_Po — Mon, 19 Feb 2018 14:36:25 GMT

Yes sure, I was trying to avoid this procedure...

Thank you!

Em seg, 19 de fev de 2018 às 11:34, Guenther W. Albrecht <

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013?
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