topic How To Open a Case with TAC and/or Account Services in General Topics https://community.checkpoint.com/t5/General-Topics/How-To-Open-a-Case-with-TAC-and-or-Account-Services/m-p/29820#M6081 <HTML><HEAD></HEAD><BODY><P>On occasion, a query posted to CheckMates will result in a response similar to "open a TAC case."</P><P>The contact details for TAC and/or Account Services are here:&nbsp;<A class="link-titled" href="https://www.checkpoint.com/support-services/contact-support/" title="https://www.checkpoint.com/support-services/contact-support/">Contact Support | Check Point Software</A>&nbsp;</P><P>This article will explain briefly what TAC and Account Services are and why you are being referred there.</P><P></P><H2>What is TAC?</H2><P>TAC stands for Technical Assistance Center.</P><P>Many vendors have a TAC, a support desk, or similar and Check Point is no different.</P><P></P><H2>Why are you sending me to TAC?</H2><P>It depends on the situation, but it is generally one of:</P><UL><LI>Unusual behavior that needs detailed debugging difficult to do on a community like this</LI><LI>Known issue that requires a hotfix or procedure that is not publicly available</LI><LI>Requires disclosure of specific information that is not currently public</LI></UL><P></P><H2>Who can call TAC?</H2><P>Companies that have a direct support agreement with Check Point.</P><P>If you do not have a direct support agreement in place, partners can open cases with the Check Point TAC on your behalf.</P><P></P><H2>How do I contact the TAC to open a case?</H2><P>The methods for contacting support are here:&nbsp;<A class="link-titled" href="https://www.checkpoint.com/support-services/contact-support/" title="https://www.checkpoint.com/support-services/contact-support/">Contact Support | Check Point Software</A>&nbsp;</P><P></P><H2>What is Account Services?</H2><P>Account Services is the team that handles questions around:</P><UL><LI>Support Contracts and Processes</LI><LI>Issues with UserCenter/PartnerMap (e.g. entitlement)</LI><LI>Licensing</LI></UL><P></P><H2>Do I need a Support contract to contact Account Services?</H2><P>No support contract is required to contact Account Services.</P><P>Issues requiring troubleshooting the product will be referred to the TAC.</P></BODY></HTML> Sat, 02 Feb 2019 00:53:00 GMT PhoneBoy 2019-02-02T00:53:00Z How To Open a Case with TAC and/or Account Services https://community.checkpoint.com/t5/General-Topics/How-To-Open-a-Case-with-TAC-and-or-Account-Services/m-p/29820#M6081 <HTML><HEAD></HEAD><BODY><P>On occasion, a query posted to CheckMates will result in a response similar to "open a TAC case."</P><P>The contact details for TAC and/or Account Services are here:&nbsp;<A class="link-titled" href="https://www.checkpoint.com/support-services/contact-support/" title="https://www.checkpoint.com/support-services/contact-support/">Contact Support | Check Point Software</A>&nbsp;</P><P>This article will explain briefly what TAC and Account Services are and why you are being referred there.</P><P></P><H2>What is TAC?</H2><P>TAC stands for Technical Assistance Center.</P><P>Many vendors have a TAC, a support desk, or similar and Check Point is no different.</P><P></P><H2>Why are you sending me to TAC?</H2><P>It depends on the situation, but it is generally one of:</P><UL><LI>Unusual behavior that needs detailed debugging difficult to do on a community like this</LI><LI>Known issue that requires a hotfix or procedure that is not publicly available</LI><LI>Requires disclosure of specific information that is not currently public</LI></UL><P></P><H2>Who can call TAC?</H2><P>Companies that have a direct support agreement with Check Point.</P><P>If you do not have a direct support agreement in place, partners can open cases with the Check Point TAC on your behalf.</P><P></P><H2>How do I contact the TAC to open a case?</H2><P>The methods for contacting support are here:&nbsp;<A class="link-titled" href="https://www.checkpoint.com/support-services/contact-support/" title="https://www.checkpoint.com/support-services/contact-support/">Contact Support | Check Point Software</A>&nbsp;</P><P></P><H2>What is Account Services?</H2><P>Account Services is the team that handles questions around:</P><UL><LI>Support Contracts and Processes</LI><LI>Issues with UserCenter/PartnerMap (e.g. entitlement)</LI><LI>Licensing</LI></UL><P></P><H2>Do I need a Support contract to contact Account Services?</H2><P>No support contract is required to contact Account Services.</P><P>Issues requiring troubleshooting the product will be referred to the TAC.</P></BODY></HTML> Sat, 02 Feb 2019 00:53:00 GMT https://community.checkpoint.com/t5/General-Topics/How-To-Open-a-Case-with-TAC-and-or-Account-Services/m-p/29820#M6081 PhoneBoy 2019-02-02T00:53:00Z