topic Tip of the week: Support Center's Upgrade Wizard in General Topics

Tip of the week: Support Center's Upgrade Wizard

Ronen_Zel — Thu, 20 Sep 2018 12:56:44 GMT

Hi all,

I assume most of you are familiar with Support Center’s Upgrade Wizard (also known as “Download Wizard”):

For those who are not, and for those who might need a reminder about this very useful tool, this is for you:

The main purpose of the Upgrade Wizard is to ease customers upgrades planning by:

Allowing customers to quickly find their upgrade path
Providing a list of required upgrade files

It also assists in reducing the amount of hardware RMA cases caused by wrong installation processes.

Users simply enter their current environment details (product, version, appliance model, etc.) and the details of the environment they want to upgrade to, and immediately are presented with the recommended path and files:

It can also be used for new installations too. Simply choose “New Installation” in the first step instead of “Upgrade”, enter the required details and a link to the correct download file will be displayed.

As always feel free to send me your feedback (suggestions for improvements, errors, typos, missing info, etc.)

Re: Tip of the week: Support Center's Upgrade Wizard

Gerberth — Mon, 24 Apr 2023 02:41:55 GMT

Hi... Do you know if the wizard site is down o maybe the path change? Thank you...

Re: Tip of the week: Support Center's Upgrade Wizard

Gerberth — Mon, 24 Apr 2023 02:44:37 GMT

Hi.. Do you know if the wizard site is down?

Thank you...

Re: Tip of the week: Support Center's Upgrade Wizard

PhoneBoy — Tue, 25 Apr 2023 01:14:08 GMT

Unfortunately, the Upgrade Wizard has not been ported to the new Support Center as of yet.
However, the old support site still has it and you can reach the Upgrade Wizard directly via: https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowupgradewizard

Re: Tip of the week: Support Center's Upgrade Wizard

Gerberth — Tue, 25 Apr 2023 18:04:04 GMT

Thank you very much!

Re: Tip of the week: Support Center's Upgrade Wizard

CM85 — Sat, 08 Jul 2023 03:34:21 GMT

Shows this link as down due to an application issue. Is there plans to bring it back online?

Re: Tip of the week: Support Center's Upgrade Wizard

Don_Paterson — Tue, 12 Sep 2023 16:19:18 GMT

This doesn't seem to have been widely fixed. In the R81.20 Installation and Upgrade Guide (SC1 and PDF) and in this thread the link to the Wizard do not work.

References:

https://sc1.checkpoint.com/documents/R81.20/WebAdminGuides/EN/CP_R81.20_Installation_and_Upgrade_Guide/Content/Topics-IUG/Getting-Started.htm?Highlight=download%20wizard

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowupgradewizard

R81.20 Software Images

You can use the Upgrade/Download Wizard to download the applicable installation and upgrade images.

Re: Tip of the week: Support Center's Upgrade Wizard

rboettger — Tue, 24 Oct 2023 06:01:16 GMT

currently, I can't open https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowupgradewizard

Re: Tip of the week: Support Center's Upgrade Wizard

G_W_Albrecht — Wed, 25 Oct 2023 10:23:35 GMT

Certificate of supportcenter.us.checkpoint.com is invalid since 22.10.2023 - so no Upgrade Wizard anymore ? @PhoneBoy - half a year has passed and still this very valuable tool is not available in new Support Center...

Re: Tip of the week: Support Center's Upgrade Wizard

PhoneBoy — Wed, 25 Oct 2023 17:30:38 GMT

Appears to be working for me (aside from the certificate error, which I'll ask about).

Re: Tip of the week: Support Center's Upgrade Wizard

G_W_Albrecht — Wed, 25 Oct 2023 20:52:01 GMT

Because of the no longer valid certificate the page is not loaded: As the site has HTTP Strict Transport Security (HSTS), Firefox will not display the site - no exception possible...

Re: Tip of the week: Support Center's Upgrade Wizard

the_rock — Thu, 26 Oct 2023 02:53:26 GMT

I got cert warning with Opera GX browser, but since I have secure DNS setting enabled, it let me proceed to the site and it opened ip fine, but it did say cert expired 5 days ago.

Andy

Re: Tip of the week: Support Center's Upgrade Wizard

G_W_Albrecht — Fri, 27 Oct 2023 07:39:58 GMT

This is CPs blunder in my eyes... Wizard has been a great tool on the past so it is very bad we can not use it anymore. Will not install Opera just because it lets you overrule HSTS, which is not intended anyway !

Re: Tip of the week: Support Center's Upgrade Wizard

the_rock — Fri, 27 Oct 2023 10:32:49 GMT

Thats true. Though same setting can be enabled in any browser if you simply search for dns in the settings menu.

Andy

Re: Tip of the week: Support Center's Upgrade Wizard

the_rock — Fri, 27 Oct 2023 12:22:18 GMT

@PhoneBoy and @_Val_ ...any idea if upgrade wizard site will be fixed soon?

Kind regards,

Andy

Re: Tip of the week: Support Center's Upgrade Wizard

G_W_Albrecht — Fri, 27 Oct 2023 13:12:08 GMT

In Firefox, i did enable it (was off) but same error.

Or what would you configure in FF ?

Re: Tip of the week: Support Center's Upgrade Wizard

the_rock — Fri, 27 Oct 2023 13:17:34 GMT

Your screenshot reminded me on my school days back in eastern Europe where I learned 2 words in German LOL. Anyway...I tried either one of below settings and worked fine, not sure why it fails for you. How is your proxy configured?

Andy

Re: Tip of the week: Support Center's Upgrade Wizard

G_W_Albrecht — Fri, 27 Oct 2023 13:21:48 GMT

No Proxy at all. But as the cert is invalid i do not understand how you can connect ! Setting the DNS to Secure then would be a bad choice and less secure...

Re: Tip of the week: Support Center's Upgrade Wizard

the_rock — Fri, 27 Oct 2023 13:23:22 GMT

Not sure brother, definitely works for me, just gives me cert warning, but it lets me proceed and pulls up the site. Im not using proxy either.

Andy

Re: Tip of the week: Support Center's Upgrade Wizard

_Val_ — Fri, 27 Oct 2023 13:26:52 GMT

I am waiting for an answer from the relevant team. Cannot say before I hear from them.