topic Re: Issue downloading original file from Threat Extraction UserCheck link in General Topics

Issue downloading original file from Threat Extraction UserCheck link

SubZer0 — Tue, 14 Jul 2026 11:04:09 GMT

Hi everyone,

I am experiencing an issue with downloading a file that was processed by the Threat Extraction blade with the action Prevent - Extract potentially malicious content.

When the email attachment was processed, Threat Extraction applied the prevent action and sent the user a notification containing a link to access the original file:

However, when the user clicks the provided link, they receive an error stating they cannot access the file.

My question is: is there a known bug regarding this service, or did I misconfigure something? While reviewing the Threat Extraction blade settings, I didn't notice any configurations specifically related to downloading false-positive files.

Additionally, I would like to know if it is possible to require a password to download these files. I want to prevent just any user from downloading a suspicious file, even if they think it is a false positive.

I also tried to retrieve the original file directly on the gateway using the following command:

scrub send_orig_file <File ID> <Email Address>

And I checked the following directories:

/var/log/jail/tmp/scrub
$FWDIR/tmp/te

The file was no longer there because the firewall had already deleted it. Was I checking the correct directories?

Thanks in advance for any insights!

Re: Issue downloading original file from Threat Extraction UserCheck link

PhoneBoy — Tue, 14 Jul 2026 14:13:10 GMT

What version/JHF level are we working with on what appliances?
Is this a cluster and did you check all members?

As far as I know you can't password protect the ability to download files.
At least in the Optimized profile, it will only allow this if Threat Emulation says the file is safe.
It can also be disabled entirely, either in the Threat Prevention profile:

or, if you're using Autonomous Threat Prevention:

Re: Issue downloading original file from Threat Extraction UserCheck link

SubZer0 — Wed, 15 Jul 2026 10:39:41 GMT

I have an issue with a Check Point 9400 running an R81.20 Jumbo Hotfix Take 127 cluster. I have checked both cluster members. The current configuration is:

Re: Issue downloading original file from Threat Extraction UserCheck link

PhoneBoy — Thu, 16 Jul 2026 00:18:26 GMT

This SK suggests a different directory to look at: https://support.checkpoint.com/results/sk/sk114629
Otherwise I suggest getting TAC involved.

Re: Issue downloading original file from Threat Extraction UserCheck link

SubZer0 — Thu, 16 Jul 2026 12:05:27 GMT

I can send file with command scrub send_orig_email {<Email ID or Reference Number>} all.

I open TAC. Thanks.