topic R82 to R82.10 - VPN Issues in General Topics

R82 to R82.10 - VPN Issues

Wayne_Hammond — Mon, 06 Jul 2026 15:23:00 GMT

Hi,

Had a weird issue that has never happened before. Upgrading caused a weird VPN issue going from R82 to R82.10

Upgrade worked fine, running tests, last one VPN failed - when testing with Capsule via Android, IOS or Windows I got capsule conenctions failing - message either malfomed reply from site or SSL error - failed to read data from site

Logs showed certificate mismatch

When connecting - VPN is connecting to fw2.*******.com, but gateway present default certificate

CN = ****** VPN Certificate

No matter what I do to state use fw2 cert, still fails

Any thoughts or ideas greatly appreciated

Currently rolled back snapshot so I can get VPN's working

Regards

Wayne

Re: R82 to R82.10 - VPN Issues

Lesley — Mon, 06 Jul 2026 20:21:47 GMT

Did you install a recent jumbo update after the R82.10 installation? Otherwise you will encounter:

PRJ-66998,

PRJ-67000,

PRJ-67034,

PMTR-124920,

PRHF-44366

VPN, Internal CA

Starting March 1st, 2026, newly created certificates and newly generated CRL may fail validation. Refer to sk184766.

Re: R82 to R82.10 - VPN Issues

PhoneBoy — Mon, 06 Jul 2026 22:11:53 GMT

Aside from the cert thing @Lesley mentioned, just confirming you installed policy AFTER upgrading to R82.10?
Installing policy with the gateway object set to the correct version is a necessary post-upgrade step.

Re: R82 to R82.10 - VPN Issues

Wayne_Hammond — Tue, 07 Jul 2026 06:57:28 GMT

Cheers, so the 15th Jun R82.10 build doesnt include the CRL validation HF?

Re: R82 to R82.10 - VPN Issues

Wayne_Hammond — Tue, 07 Jul 2026 06:57:47 GMT

I pushed policy

Re: R82 to R82.10 - VPN Issues

emmap — Tue, 07 Jul 2026 07:06:33 GMT

If you upgraded using the combined R82.10 / JHF take 24 package, then yes that fix was included.

Re: R82 to R82.10 - VPN Issues

Wayne_Hammond — Tue, 07 Jul 2026 07:09:41 GMT

yes i used - R82.10 Security Gateway + JHF T24 for Appliances and Open Servers

So still a bit confused

Re: R82 to R82.10 - VPN Issues

Wayne_Hammond — Tue, 07 Jul 2026 13:35:05 GMT

As a follow up i built an lab test R82 open server in VMware - configured it, this time just using default certificate - VPN works from test laptop. Took a snapshot - upgraded to R82.10 - changed build, pushed policy - VPN fails - so something else is happening I think?

Re: R82 to R82.10 - VPN Issues

PhoneBoy — Tue, 07 Jul 2026 15:08:06 GMT

Best to get TAC involved here.