topic Re: CPINFO error uploading files? in General Topics

CPINFO error uploading files?

Duane_Toler — Mon, 06 Apr 2026 14:46:19 GMT

Trying to upload files to a SR with 'cpinfo' but got HTTPS error (401 unauthorized) and SFTP error (connection failed). I tried on 2 different hosts but got the same error, one host is a perimeter firewall with direct Internet connection.

# cpinfo -x -n -s 6-0000000000 -f cplic.192.0.2.1.txt This is Check Point CPinfo Build 914000250 for GAIA Uploading... Initiating connection to User Center: Done. Generating list of files to be uploaded: Done. Sending list of files to server: Done. Uploading cplic.192.0.2.1.txt <html><head><title>Unauthorized</title></head><body><H1>HTTP/1.1 401 Unauthorized</H1></body></html> Uploading file cplic.192.0.2.1.txt failed Couldn't upload using HTTPS, trying SFTP Uploading cplic.192.0.2.1.txt: Error: SFTP connection to mercury.ts.checkpoint.com failed (Please check if port 22 is open) Error: Failed to upload file cplic.192.0.2.1.txt Upload failed

SSH to `mercury` is open, too:

# telnet mercury.ts.checkpoint.com 22 Trying 216.228.148.22... Connected to mercury.ts.checkpoint.com. Escape character is '^]'. SSH-2.0-8.1.0.0_openssh GlobalSCAPE ^]quit telnet> quit Connection closed.

Anyone else seeing something similar, or is this another "it's just me" gremlin?

Re: CPINFO error uploading files?

Lesley — Wed, 08 Apr 2026 08:08:33 GMT

I cannot find the post. But what I recall is that this does not work because due security / (audit?) purposes they don't allow direct cpinfo uploads. Instead the IBM tool or upload in the SR itself.

Re: CPINFO error uploading files?

Martijn — Thu, 09 Apr 2026 07:10:54 GMT

Hi,

I always ask the TAC engineer to create an SFTP upload account to send information.
On this SFTP server you can see what was uploaded already. This can be usefull when cases take a bit longer to solve.

Martijn

Re: CPINFO error uploading files?

Duane_Toler — Thu, 09 Apr 2026 13:47:09 GMT

Indeed, that's often my approach as well. I've lately been trying to be a "team player" and use that to send over files because I'm always remote from my customers; I'm not going to copy all these items to my local machine just to re-upload it through the irritating IBM widget app. However, there's also a very large delay when using the 'cpinfo' method as it first has to go through some other server to process the items then copy them to another internal server for the TAC person to pick up.

Eventually, it seems to get there, ... when it works. I opened a separate TAC case one time and the generous person there gave me some nice internal info for how it works.

Just by coincidence, yesterday I was able to upload files with 'cpinfo' again from a third host (also at the same customer site), so maybe there was indeed an Internet Gremlin eating my packets earlier.