topic Re: Check Point Firewall Update Service down, but status site says 100% operational in General Topics

Check Point Firewall Update Service down, but status site says 100% operational

Tobias_Moritz — Mon, 16 Mar 2026 06:44:30 GMT

Hello folks,

do you also see Check Point Firewall Update Service down from your region?

We do get HTTP 502 for Check Point Firewall Update Service from various ISPs in central europe region for hours now, but https://status.checkpoint.com/ still says "Check Point Firewall Update Service" is 100% operational.

[Expert@gateway:0]# curl_cli --cacert $CPDIR/conf/ca-bundle.crt https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl <html> <head><title>502 Bad Gateway</title></head> <body> <center><h1>502 Bad Gateway</h1></center> </body> </html>

user@host:~$ curl -vk https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl * Trying [2600:9000:225a:a200:19:dc2f:a580:93a1]:443... * Connected to updates.checkpoint.com (2600:9000:225a:a200:19:dc2f:a580:93a1) port 443 (#0) * ALPN: offers h2,http/1.1 * TLSv1.3 (OUT), TLS handshake, Client hello (1): * TLSv1.3 (IN), TLS handshake, Server hello (2): * TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8): * TLSv1.3 (IN), TLS handshake, Certificate (11): * TLSv1.3 (IN), TLS handshake, CERT verify (15): * TLSv1.3 (IN), TLS handshake, Finished (20): * TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1): * TLSv1.3 (OUT), TLS handshake, Finished (20): * SSL connection using TLSv1.3 / TLS_AES_128_GCM_SHA256 * ALPN: server accepted h2 * Server certificate: * subject: CN=*.checkpoint.com * start date: Jun 3 12:12:04 2025 GMT * expire date: Jul 5 12:12:03 2026 GMT * issuer: C=BE; O=GlobalSign nv-sa; CN=GlobalSign GCC R3 DV TLS CA 2020 * SSL certificate verify result: unable to get local issuer certificate (20), continuing anyway. * using HTTP/2 * h2h3 [:method: GET] * h2h3 [:path: /WebService/services/DownloadMetaDataService?wsdl] * h2h3 [:scheme: https] * h2h3 [:authority: updates.checkpoint.com] * h2h3 [user-agent: curl/7.88.1] * h2h3 [accept: */*] * Using Stream ID: 1 (easy handle 0x5d48d423c7a0) > GET /WebService/services/DownloadMetaDataService?wsdl HTTP/2 > Host: updates.checkpoint.com > user-agent: curl/7.88.1 > accept: */* > * TLSv1.3 (IN), TLS handshake, Newsession Ticket (4): < HTTP/2 502 < content-type: text/html < content-length: 122 < server: awselb/2.0 < date: Mon, 16 Mar 2026 06:27:49 GMT < x-cache: Error from cloudfront < via: 1.1 1957d4cc5292a750b93cc06eb79b023e.cloudfront.net (CloudFront) < x-amz-cf-pop: TXL50-P1 < x-amz-cf-id: 878LUpRcUHGZVmDfiVbZfKjyI8pCeQwwTSgc8_B_iSFiEH2wYoTLAg== < <html> <head><title>502 Bad Gateway</title></head> <body> <center><h1>502 Bad Gateway</h1></center> </body> </html> * Connection #0 to host updates.checkpoint.com left intact

Re: Check Point Firewall Update Service down, but status site says 100% operational

joerivang — Mon, 16 Mar 2026 07:16:01 GMT

Also down for us, HQ based in Europe however, our gateways are based worldwide. All of them are showing that they're unable to retrieve anti-bot anti-virus with the same error.

Re: Check Point Firewall Update Service down, but status site says 100% operational

Markus1634 — Mon, 16 Mar 2026 07:31:17 GMT

Same here - all IPS updates fail (Germany)

Re: Check Point Firewall Update Service down, but status site says 100% operational

Daniel_Hainich — Mon, 16 Mar 2026 08:06:33 GMT

Hello,

not available from Germany-

Re: Check Point Firewall Update Service down, but status site says 100% operational

William91503 — Mon, 16 Mar 2026 08:07:32 GMT

Hi, same issue here from Indonesia

Re: Check Point Firewall Update Service down, but status site says 100% operational

RemoteUser — Mon, 16 Mar 2026 08:18:59 GMT

same here guys!

Re: Check Point Firewall Update Service down, but status site says 100% operational

Christoph — Mon, 16 Mar 2026 08:30:49 GMT

Can confirm. Multiple sites show the same error.

Re: Check Point Firewall Update Service down, but status site says 100% operational

YuriiBilyi — Mon, 16 Mar 2026 09:01:07 GMT

Services are unavailable in Ukraine and Azure Europe

Re: Check Point Firewall Update Service down, but status site says 100% operational

Lukasz2 — Mon, 16 Mar 2026 09:34:22 GMT

We have the same issue (Europe) on R82 + Take 60 + Take11 sk184766 hotfix installed

Re: Check Point Firewall Update Service down, but status site says 100% operational

damso11 — Mon, 16 Mar 2026 10:14:28 GMT

Starting works...

Re: Check Point Firewall Update Service down, but status site says 100% operational

Corne_Vorster — Mon, 16 Mar 2026 10:18:21 GMT

Updates also failing in Namibia.

Re: Check Point Firewall Update Service down, but status site says 100% operational

LukasASF — Mon, 16 Mar 2026 10:25:44 GMT

Same here from Germany

Re: Check Point Firewall Update Service down, but status site says 100% operational

Johnny_Doe — Mon, 16 Mar 2026 10:32:06 GMT

Can confirm. Same here in Slovenia

Re: Check Point Firewall Update Service down, but status site says 100% operational

YuriiBilyi — Mon, 16 Mar 2026 10:52:02 GMT

12:09 The problem has been solved

Re: Check Point Firewall Update Service down, but status site says 100% operational

Tobias_Moritz — Mon, 16 Mar 2026 11:29:02 GMT

As YuriiBilyi wrote: It is fixed now. However, it would be nice if someone from Check Point can tell, why the status website did not noted this problem, as it lasted for some hours.

Re: Check Point Firewall Update Service down, but status site says 100% operational

Corne_Vorster — Mon, 16 Mar 2026 11:39:12 GMT

I can Confirm Namibia is back up. 😀

Re: Check Point Firewall Update Service down, but status site says 100% operational

Johnny_Doe — Mon, 16 Mar 2026 12:34:04 GMT

Status in Slovenia - it is back again.

Re: Check Point Firewall Update Service down, but status site says 100% operational

the_rock — Mon, 16 Mar 2026 13:20:02 GMT

I remember seeing such an issue before, but not real sure how often status site gets updated.

Re: Check Point Firewall Update Service down, but status site says 100% operational

Scott134269 — Mon, 16 Mar 2026 13:51:50 GMT

Yes, Most of my devices in the US are having issues. it's been two weeks. Reply from TAC: This appears to match an ongoing internal issue we are having with the Deployment Agent. There has been an ongoing issue with CRL validation on R82, I understand you are on R81.20, but the Deployment Agent issue is across the board. I apologize for the inconvenience caused by this and will stay vigilant to update you when the fix is released.

Re: Check Point Firewall Update Service down, but status site says 100% operational

_Val_ — Mon, 16 Mar 2026 14:06:02 GMT

Hi all,

Check Point Software has identified and resolved the issue.

We are currently finalizing the internal root cause investigation and will provide you with an elaborate answer as soon as possible.

Thank you for your patience.