topic Question about sk106490 in General Topics

Question about sk106490

RemoteUser — Fri, 13 Mar 2026 11:24:44 GMT

Hi Mates,
Hope you all doing well.

This sk (sk106490), it's valid also for Smart1-Cloud!?

Re: Question about sk106490

Martijn — Fri, 13 Mar 2026 12:17:08 GMT

Hi,

You do not have console access to a Smart-1 Cloud server. So you cannot run the command's mentioned in the SK.

To my knowledge, there is no other way. By maybe our CheckMates mates can correct me on this one.

Martijn

Re: Question about sk106490

RemoteUser — Fri, 13 Mar 2026 12:22:17 GMT

I know that I do not have access to the S1C clish; this is something that needs to be done by support. I was asking if this SK is also applicable on the S1C side.

Re: Question about sk106490

the_rock — Fri, 13 Mar 2026 12:24:16 GMT

Hey brother,

I believe @Martijn is 100% correct, as there is no console or ssh access available to customers on S1C mgmt server. But, maybe you can open TAC case and see if they might be able to do it.

Re: Question about sk106490

Martijn — Fri, 13 Mar 2026 12:32:45 GMT

Hi,

Maybe it is, but you have to ask TAC to perform the procedure.

A few weeks ago I had some issues with a SIC certificate on Smart-1 Cloud. There was a SK procedure to solve this on a on-prem SMS and TAC performed this procedure for me on the Smart-1 Cloud server. So with the right console access, it looks like these kind of procedures can be performed.

Let us know how it goes.

Martijn

Re: Question about sk106490

_Val_ — Fri, 13 Mar 2026 13:11:19 GMT

Which password are you trying to reset? One of the GWs managed by S1C? S1C itself?

As people mentioned already, you cannot run CLISH/Expert commands on S1C instance, so the best way to use the SK is to open a TAC case and ask them to help you out.

However, there is another option. See if you can execute scripts on your management server. In the policy, right-click on your MGMT server, then choose Scripts / One-time script.

This may or may not work, but if the script option is available, you can give it a shot

Re: Question about sk106490

RemoteUser — Mon, 16 Mar 2026 08:40:26 GMT

answer from TAC:
To answer your question, yes we can reset the password using the Smart-1 Cloud access if the Gateway is communicating with SIC.