topic Re: Question about licnese in General Topics

Question about licnese

RemoteUser — Mon, 02 Mar 2026 10:33:33 GMT

Hi mates,

Hope you’re all doing well.

I have a quick question regarding the license. The customer informed me that new firewalls have been purchased, and this should increase the log storage space on the Smart-1 Cloud. However, it seems that the log space remains unchanged.

Do we need to perform any manual action on our side, or is the update supposed to be automatic?

Thanks in advance.

Re: Question about licnese

Martijn — Mon, 02 Mar 2026 10:48:58 GMT

Hi,

I do not think purchasing new hardware will increase the log storage on Smart-1 Cloud. You have to buy additional Smart-1 Cloud licenses. Keep in mind there are two types.

Retention licenses. Telling you how long data is kept.
Log Ingestion licenses. Telling you the daily log ingestion into Smart-1 Cloud.

So check if this was also purchased with the new hardware.

Martijn

Re: Question about licnese

RemoteUser — Mon, 02 Mar 2026 11:13:48 GMT

Hi Martijn, thank you.

Could you please let me know where I can verify whether the purchased license type is Retention or Log Ingestion?

Re: Question about licnese

Gaurav_Pandya — Mon, 02 Mar 2026 11:14:51 GMT

Martijn is correct. new hardware will not increase the log storage on Smart-1 Cloud. You have to purchase additional license for log ingestion.

https://support.checkpoint.com/results/sk/sk182394

Additionally, you can optimize the log ingestion by following below sk,

https://support.checkpoint.com/results/sk/sk181096

https://community.checkpoint.com/t5/Events/Tech-Tip-log-ingestion-problem-change-log-level-to-reduce-log/m-p/266205

Re: Question about licnese

RemoteUser — Mon, 02 Mar 2026 11:21:28 GMT

Thank you. The customer informed me that an additional license was purchased for this gateway. However, how can I verify this?

When I check the log ingestion, it still appears to be the same, so I’m wondering if I might be missing something.

Thanks.

Re: Question about licnese

Gaurav_Pandya — Mon, 02 Mar 2026 11:46:18 GMT

Verify it with "Service & Contracts" menu. You can find this option in,

Infinity portal --> Smart1-cloud --> Global Settings --> Contracts.

Sync it to get updated information. If still it is not updated then please contact Checkpoint license service option in Toll free number.

For log ingestion information, you can check here.

Re: Question about licnese

RemoteUser — Mon, 02 Mar 2026 11:51:31 GMT

Still the same even after synchronization: it's time to contact checkpoint.
thanks a lot @Gaurav_Pandya