topic Re: Smart console keeps slowing in General Topics

Smart console keeps slowing

gemechis — Fri, 09 Jan 2026 12:19:06 GMT

We have a SmartConsole with R81.20 JHF 119, and we have recently experienced latency while logging in to the SmartConsole. is there any way we can fix the speed of logging in to the smartconsole?

Re: Smart console keeps slowing

Chris_Atkinson — Fri, 09 Jan 2026 12:22:26 GMT

Is it connecting to Smart-1 Cloud instance a Smart-1 appliance or VM etc?

What is the resource utilisation... Any clues from HCP?

Re: Smart console keeps slowing

gemechis — Fri, 09 Jan 2026 12:52:00 GMT

It's a VM-based.

Re: Smart console keeps slowing

the_rock — Fri, 09 Jan 2026 13:24:03 GMT

For management, you can technically do cprestart or reboot any time. I would give that a go and see if it helps.

Re: Smart console keeps slowing

Vincent_Bacher — Fri, 09 Jan 2026 13:33:28 GMT

If this happens frequently I would suggest logging a ticket at tac to find the root cause. Maybe issues with API and/or database.

Re: Smart console keeps slowing

AkosBakos — Fri, 09 Jan 2026 13:50:23 GMT

Hi,

Before you raise a ticket to TAC, install the latest recommened take to the SmartCenter. It is take 120 yet.

One more thing: What is the SmartConsole version? Is it the latest (build 674)? Old SmartConsole can do tricky things.

Akos

Re: Smart console keeps slowing

Lesley — Fri, 09 Jan 2026 18:46:41 GMT

Use latest Smart Console, do you have same issue with smart webview or smart console in web browser. Is only login slow? What about another server / pc sometimes profile is corrupt. What are the specs of the VM and server you have console installed on. What authentication form you use? For example maybe there is delay in radius auth etc etc.

Re: Smart console keeps slowing

PhoneBoy — Fri, 09 Jan 2026 19:46:50 GMT

What are the CPU/Disk/Memory specs on the management VM?

Re: Smart console keeps slowing

the_rock — Thu, 15 Jan 2026 00:03:24 GMT

Hey mate,

Any luck with this? If not, this post might work.

https://community.checkpoint.com/t5/General-Topics/TIP-SmartConsole-startup-issues/td-p/266976/jump-to/first-unread-message

Re: Smart console keeps slowing

gemechis — Thu, 15 Jan 2026 11:28:33 GMT

@AkosBakos
Our smartconsole version is 671. Let's install 674 and check if solves it.

Re: Smart console keeps slowing

the_rock — Thu, 15 Jan 2026 11:48:27 GMT

Always a good idea to update it.

Re: Smart console keeps slowing

gemechis — Thu, 15 Jan 2026 12:36:36 GMT

The smartconsole in the web is running very fast. The issue is on SmartConsole application.

Re: Smart console keeps slowing

AkosBakos — Thu, 15 Jan 2026 13:21:08 GMT

Have you updated the SmartConsole?