topic Re: R81.20 SmartConsole unresponsive in General Topics

R81.20 SmartConsole unresponsive

GoodwillPG — Fri, 05 Dec 2025 09:16:30 GMT

Hi all. I am having issues with smartconsole I put on my login details it will keep on loading forever, everyone that are on the same Jump server as me can access it, If someone remotely connect me, I can put in my login credentials and it will work but when I do it on my site is another story.

Re: R81.20 SmartConsole unresponsive

Chris_Atkinson — Fri, 05 Dec 2025 10:42:52 GMT

Whilst it sounds like a local issue, would be good to know if you are using the latest build of SmartConsole etc?

Re: R81.20 SmartConsole unresponsive

Lesley — Sat, 06 Dec 2025 09:31:39 GMT

if it works for other users on same system it is

local issue. Try below if does not work try your account on other system

To resolve the problem, rebuild the local client cache:
Rename the local client cache folder:
For R81 and R81.10 Version:
'%localappdata%\Check Point\R81\SmartConsole\UserSettings' to
'%localappdata%\Check Point\R81\SmartConsole\UserSettings.old'.

For R81.20 Version:
C:\Users\user_name\AppData\Roaming\Check Point\R81.20\SmartConsole\UserSettings to
C:\Users\user_name\AppData\Roaming\Check Point\R81.20\SmartConsole\UserSettings.old
Note - This clears cached settings in the client such as username, server IP address, certificate trust etc.
Relaunch SmartConsole and log into the affected domain server.

Re: R81.20 SmartConsole unresponsive

the_rock — Sat, 06 Dec 2025 13:49:30 GMT

Definitely sounds like your own account or local issue, as the guys said. Maybe have someone delete and re-create your account from smart console and then install database and see if issue reappears. Chris brought up good point, make sure you are on latest smart console build.

https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20_SC/R81.20/R81.20_Downloads.htm

Re: R81.20 SmartConsole unresponsive

the_rock — Thu, 11 Dec 2025 23:47:40 GMT

Hey mate,

Any luck with this?

Re: R81.20 SmartConsole unresponsive

the_rock — Mon, 15 Dec 2025 23:23:42 GMT

Hey @GoodwillPG

Were you able to fix this?