topic Re: Gateway blades suddenly expiring despite having valid licenses in General Topics

Gateway blades suddenly expiring despite having valid licenses

Parabol — Wed, 22 Oct 2025 10:50:25 GMT

Hi all, this morning we see an increasing number of gateways suddenly show expired licenses for the Threat Prevention blades. It is showing expiration date of May 1 2024, I believe this was the old licenses, which seem to still be present, along with 2026 licenses. I am suspecting for some reason they are now referencing the 2024 licenses. It is quite concerning with the App Control and URL filtering blades being disabled, presumably reducing our security posture.

Do you know what the best way to resolve this would be, should we delete the 2024 licences?

Thanks in advance

Re: Gateway blades suddenly expiring despite having valid licenses

the_rock — Wed, 22 Oct 2025 14:50:08 GMT

Exactly, just delete them, they are expired anyway. In case there is still an issue, please call Account services, they will sort it out for you.

Re: Gateway blades suddenly expiring despite having valid licenses

the_rock — Wed, 22 Oct 2025 12:53:57 GMT

Btw, there are 3 ways to delete those, forgot to say:

1-smart console under objects -> licences

2 - cplic del from expert mode

3 - smart update

Re: Gateway blades suddenly expiring despite having valid licenses

GioH — Wed, 22 Oct 2025 17:15:29 GMT

Same issue today — SmartConsole shows the old license expiration date even though valid licenses are installed.

Re: Gateway blades suddenly expiring despite having valid licenses

the_rock — Wed, 22 Oct 2025 17:19:31 GMT

I believe this might be known issue today.

Re: Gateway blades suddenly expiring despite having valid licenses

Chris_Atkinson — Fri, 24 Oct 2025 01:38:41 GMT

If the problem persists please reach out to Account Services, eval licenses are also available if you get stuck.

Re: Gateway blades suddenly expiring despite having valid licenses

GioH — Fri, 24 Oct 2025 14:21:33 GMT

Just an update — the issue cleared up on its own the same day.

I haven’t found any official announcement from Check Point regarding this incident.

Re: Gateway blades suddenly expiring despite having valid licenses

the_rock — Fri, 24 Oct 2025 14:25:05 GMT

TAC did not give any reason to my client either, so we did not want to keep asking. As long as it works 🙂

Re: Gateway blades suddenly expiring despite having valid licenses

the_rock — Fri, 24 Oct 2025 14:40:53 GMT

This was what they sent to customer, which was great, as it worked:)

Your Service Request is being forwarded to the next available engineer. In the meantime, please follow these steps to update the Contracts of your Gateways:

In Expert mode on each Gateway CLI, run:
contract_util mgmt.

Make sure that a message is received that states Verification succeeded. Once it has succeeded, run the following command to confirm that the blades are now showing as entitled:
cpstat os -f licensing

As long as they are showing entitled in this view, SmartConsole should update within 15 minutes to display the correct licensing status.