topic Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view in General Topics

R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

Duane_Toler — Thu, 09 Oct 2025 13:45:57 GMT

Anyone else with R82 Smart-1 Cloud using the Streamed SmartConsole having issues with the Gateways and Servers view showing an error?

The view works correctly when in the Smart-1 Cloud browser interface.

When running the Streamed SmartConsole, it returns this error. I have this error on all of my Smart-1 Cloud customer tenants now. This *DID* work correctly about 2 weeks ago, tho, when I setup a new customer. At some point between then and now, it started failing.

I'll open a TAC case, but since this is affecting all of my customers, I thought maybe this is a wider issue and wanted to check with the crowd first.

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

Alex- — Thu, 09 Oct 2025 16:31:34 GMT

We don't see this with our clients here (EU region). However, the streamed console is still R82.1055.

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Fri, 10 Oct 2025 01:51:04 GMT

I just checked R82 streamed console for 5 tenants, no issues.

Andy

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

Duane_Toler — Fri, 10 Oct 2025 16:22:13 GMT

Excellent.. so I managed to trip an exotic issue! Fantastic.

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Fri, 10 Oct 2025 16:46:56 GMT

Try different browsers or private chrome or edge window.

Andy

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

Duane_Toler — Fri, 10 Oct 2025 16:54:36 GMT

I thought of that, but since it's the Streamed SmartConsole, that runs entirely within an AWS-hosted instance on their side. That wouldn't (shouldn't?) be client-side dependent... i wouldn't think...

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Fri, 10 Oct 2025 16:57:10 GMT

You'd be surprised lol. I been using S1C since 2019, I feel like I seen it all haha

Andy

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

Duane_Toler — Fri, 10 Oct 2025 18:31:11 GMT

Yep, tried a different browser just for kicks. No change. Weird. I have an SR open now.

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Sat, 11 Oct 2025 00:19:40 GMT

Let us know what TAC says.

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Sat, 11 Oct 2025 17:57:25 GMT

Just checked again today, no issues for me.

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Tue, 14 Oct 2025 21:01:56 GMT

Hey mate,

Any luck with this?

Best,

Andy

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

Duane_Toler — Tue, 14 Oct 2025 21:42:51 GMT

Not really; just more back and forth with TAC. They asked for some browser-based debug stuff which I just sent over. They did try to restart the S1C instance on their backend, but that didn't have any luck. Plus, I already did the service restart myself from the S1C settings panel; maybe "on the backend" is some extra super-duper "sudo" style restart. 🙂

I also tried to run the streamed smartconsole from a different VM of mine, a Windows 11 VM with Firefox, so totally different everything; no change... still the same "error retrieving results" message.

I tried to do do a goofy trick of creating a new gateway to see if that would make it go "pop!" and "all of a sudden" refresh and work. Nope; I was denied that privilege. 🙂 Same error.

Sigh. Now I wait for TAC. It's so very very very weird that this happens with all of my tenants, too! Dunno what is common across all of this, but it's very weird. My account permissions are all the same, too.

🤷🏻‍♂️

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Tue, 14 Oct 2025 21:48:46 GMT

Fair enough! I dont sadly have lab access here in Africa (lol), but, is it possible maybe its your account? Have you had anyone else try?

Best,

Andy

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Tue, 14 Oct 2025 22:15:07 GMT

Something just dawned on me brother...I recall once I had similar issue, while back and someone from Israel reached out to me directly here on community and it turned out my account had admin privileges to all the S1C products. As soon as we left just endpoint and mgmt, all worked.

Maybe something to check.

Best,

Andy

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

Duane_Toler — Wed, 15 Oct 2025 13:04:43 GMT

Wicked news: teammate of mine, with the same access to our customer tenants, tried his account with Streamed SmartConsole and his worked just fine! He sees all the gateways as expected. Very very weird... Perhaps I'm just cursed. 😁

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Wed, 15 Oct 2025 15:18:36 GMT

Did you check what I suggested? Maybe compare your account with colleague's

Andy

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

Duane_Toler — Wed, 15 Oct 2025 18:34:07 GMT

Yeah, we're both the same privilege level for the customer tenants.

I did learn one thing tho: the streamed SmartConsole is indeed unique to *me* AND it's persistent across all tenants for whom I have access! I even logged out of Infinity Portal and back in again, and the filesystem remains persistent. So this is indeed just *my* session only. (I figured this out my own sneaky way)

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Wed, 15 Oct 2025 18:35:18 GMT

I get the same privileges brother, but what products do you have admin access to?

Andy

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

Duane_Toler — Wed, 15 Oct 2025 18:45:41 GMT

That varies per customer tenant, but mostly I'm some type of Admin with permissions to most everything per customer.

Re: R82 Streamed SmartConsole (Smart-1 Cloud) issue with Gateways and Servers view

the_rock — Wed, 15 Oct 2025 18:49:51 GMT

Here is my suggestion...just leave management and harmony endpoint, remove anything else, see if that helps.

Andy