topic Re: Notification about changes within Support Life Cycle in General Topics

Notification about changes within Support Life Cycle

JozkoMrkvicka — Fri, 26 Sep 2025 21:48:12 GMT

Hi there,

Is there any known solution how to be notified in case something is changed within Support Life Cycle Policy ?

It would be great if we can be alarmed by mail if the page is updated (new SW/HW added, updated dates, EOL, EOS, ...). Many managers are periodically asking when this and that appliance/version is going to reach end of support/life just to update their excels. All the time we need to open webpage, search for needed product and confirm if there is / there is not change from previously recorded value.

For Jumbo JHF updates it works well as there is easy way to enable RSS for any update. I dont see RSS feed for Support Life Cycle Policy page.

Re: Notification about changes within Support Life Cycle

the_rock — Sat, 27 Sep 2025 17:18:28 GMT

Lets see if someone from CP may know, would be great to have that.

Andy

Re: Notification about changes within Support Life Cycle

PhoneBoy — Mon, 29 Sep 2025 23:56:09 GMT

This page is updated in the following circumstances:

New appliances/software version (not JHF) is released
Old appliance is End of Sale (usually happens after the "successor" appliance is announced), which starts the End of Support clock.
The end of support time changes (usually it's extended past the initial EoS date), which are usually announced on CheckMates.

In practice, this happens a few times a year at best.
Partners are, per my understanding, notified of these things via email (particularly "End of Sale" notices)
Also, it tends to get announced (or noticed quickly) on CheckMates 🙂

Re: Notification about changes within Support Life Cycle

the_rock — Wed, 01 Oct 2025 01:10:25 GMT

Hm...I checked, but did not see anywhere where it says you can get email notification if anything is updated...maybe I missed it : - )

Andy

Re: Notification about changes within Support Life Cycle

PhoneBoy — Wed, 01 Oct 2025 14:11:22 GMT

Will be honest: not sure of the exact process used to notify Partners.
Specifically the notification is for End of Sale of appliances (sorry, was not clear on this earlier).

Re: Notification about changes within Support Life Cycle

CaseyB — Wed, 01 Oct 2025 15:06:10 GMT

I agree, it would be a nice enhancement!

Re: Notification about changes within Support Life Cycle

the_rock — Wed, 01 Oct 2025 15:08:31 GMT

I hope it will be available soon!

Re: Notification about changes within Support Life Cycle

OCD-TL — Wed, 01 Oct 2025 15:33:22 GMT

It would be good if it was referenced as an SK then we could subscribe for updates. Would deffo need to still be freely visible without login though.