topic Re: CPUSE v2602 manual installation failure in General Topics

CPUSE v2606 manual installation failure

David_C1 — Mon, 18 Aug 2025 12:25:39 GMT

I've attempted a manual installation of CPUSE v2606 (Gaia webUI --> Upgrades (CPUSE) --> Status and Actions --> Install DA) on three appliances (two Smart-1, one 6200 gateway) and the installation simply spins at "Installing the Deployment Agent". Ironically, this seems to be the issue that 2606 is supposed to fix (sk92449 - Check Point Upgrade Service Engine (CPUSE) - Gaia Deployment Agent).

I did work with TAC and we were able to get the agent installed by unpacking the .tgz file and using the old school rpm -Uvh --force method. Still, not great that this new, recommended version introduces the problem it was meant to fix. Wondering if other have had the same experience.

Dave

Re: CPUSE v2602 manual installation failure

David_C1 — Fri, 15 Aug 2025 16:24:49 GMT

Replying to my own post - I also tested installing via cli ("installer agent install ...") and this worked as it should. So it seems only the installation via the webUI is broken.

Dave

Re: CPUSE v2602 manual installation failure

Alex- — Sat, 16 Aug 2025 06:31:36 GMT

We did it on offline Smart-1/gateways without issues, on webUI. We don't run MDPS in case it's relevant. You maybe ran into other dependencies. You probably mean 2606?

The CPUSE log files are:

/opt/CPInstLog/DA_UI.log

/opt/CPInstLog/DeploymentAgent.log

Re: CPUSE v2602 manual installation failure

the_rock — Sat, 16 Aug 2025 11:47:45 GMT

Will try this in the lab Monday.

Re: CPUSE v2602 manual installation failure

genisis__ — Sun, 17 Aug 2025 09:12:14 GMT

I've not had any issues installing agent 2606.

Re: CPUSE v2602 manual installation failure

the_rock — Sun, 17 Aug 2025 14:53:37 GMT

Yes, worked fine for me as well.

Andy

Re: CPUSE v2602 manual installation failure

David_C1 — Mon, 18 Aug 2025 12:24:10 GMT

I will take a look at my logs on the three appliances for which this was a problem. Questions for those where it succeeded: what was the current installed version of CPUSE, and did it take any longer than normal manual upgrades ("normal" in my experience is about 10 seconds).

Dave

Re: CPUSE v2602 manual installation failure

the_rock — Mon, 18 Aug 2025 15:29:53 GMT

Yea, 10-20 seconds sounds about right. Cant recall now what version it was before, sorry.

Andy

Re: CPUSE v2602 manual installation failure

Alex- — Thu, 28 Aug 2025 05:48:06 GMT

Actually, we have met this when doing offline updates from the WebUI on new R82 deployments. CLI works.