topic Log file isn't shown automatically after upgrade to R82 in General Topics

Log file isn't shown automatically after upgrade to R82

Exonix — Tue, 12 Aug 2025 15:40:09 GMT

Hello all,

I recently upgraded the virtual SMS and Appliance 9100 from R81.20 to R82 Take 36. After the update, I don't see any logs until I upload the file manually. How can I fix this? We also have an old R81.20 Take 99 security server - could this be causing a problem?

Thank you in advance!

Re: Log file isn't shown automatically after upgrade to R82

the_rock — Tue, 12 Aug 2025 18:08:27 GMT

See if below applies.

R80.x & above SmartLog/SmartEvent server doesn't index/show logs older than 1-14 days back

Also, is indexing option enabled under logging tab on sms object in smart console?

Andy

Re: Log file isn't shown automatically after upgrade to R82

_Val_ — Wed, 13 Aug 2025 06:40:02 GMT

First and foremost, perform "Install Database" on your management and log servers. If still having an issue, check that your GWs are not logging locally. If nothing helps, open a ticket with TAC

Re: Log file isn't shown automatically after upgrade to R82

Exonix — Wed, 13 Aug 2025 12:32:47 GMT

This is strange - indexing was turned off after the SMS update. Now everything works

Re: Log file isn't shown automatically after upgrade to R82

the_rock — Wed, 13 Aug 2025 12:49:49 GMT

Excellent, that was an easy fix then.

Andy

Re: Log file isn't shown automatically after upgrade to R82

CaseyB — Wed, 13 Aug 2025 12:57:14 GMT

I had the same issue when we upgraded.