topic Re: Policy Installation Failed(Time out)-SMB Appliance in General Topics

Policy Installation Failed(Time out)-SMB Appliance

Saranya_0305 — Mon, 14 Jul 2025 06:36:53 GMT

Dear Mates,

Management Server : R81.20 Take 99

FWs : R81.10.15 (996003749) 1570 Appliance(SMB Appliance).

When I push the policy to the gateways it is failing.

Status: Failed

- Installation failed. Reason: Policy install commit function was unsuccessful due to timeout.

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While installing the policy, the CPU is in normal condition.

But, the memory utilization is high always.

For reference I have attached the screenshot.

Regards,

Saranya

G_W_Albrecht — Mon, 14 Jul 2025 07:36:20 GMT

What happens if you pull the policy from SMB?

Saranya_0305 — Mon, 14 Jul 2025 07:42:32 GMT

Error : Policy Installation has timed out. It is possibility that connectivity with the appliance was blocked by the new policy.

Regards,

Saranya

G_W_Albrecht — Mon, 14 Jul 2025 08:16:08 GMT

This does not look like an error from SMB upon policy pull, can you provide a screenshot ? And:

Did that ever work ? Did some changes lead to the error?

Saranya_0305 — Mon, 14 Jul 2025 08:51:19 GMT

From the last 20 days it is not working. Previously it was working.

We make changes like some policies which and some IOC upload.

Please find the screenshot in attachments

Chris_Atkinson — Mon, 14 Jul 2025 09:03:51 GMT

Has the appliance been rebooted and have you tried the optimizer script from sk183290?

Note the current build of R81.10.15 is 996003913.

Saranya_0305 — Mon, 14 Jul 2025 09:10:12 GMT

No the appliance has not rebooted from last 32 days and didn't try sk183290.

Regards

Saranya

G_W_Albrecht — Mon, 14 Jul 2025 11:15:54 GMT

I would suggest a reboot first! Then disable the chenged rules and try again to see if this was the cause.