topic Re: Installtion failed in General Topics

Installtion failed

RemoteUser — Mon, 30 Jun 2025 11:41:16 GMT

Status: Failed
- Installation failed. Reason: Due to a timeout value of 900000 (millisecond) (port=18191) (IP=x.x.x.x), Security Management Server aborted the connection with the peer.
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How can i fix this issue?
Mangement it's Smart-one cloud

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 12:29:27 GMT

Hey bud, that sounds like SIC issue. Can you try see if you can see that port communicating from the gateway itself?

Andy

[Expert@R82:0]# netstat -nap | grep 18191
tcp 0 0 :::18191 :::* LISTEN 11753/cpd
[Expert@R82:0]#

Re: Installtion failed

RemoteUser — Mon, 30 Jun 2025 12:30:49 GMT

netstat -nap | grep 18191
tcp 0 0 0.0.0.0:18191 0.0.0.0:* LISTEN 30865/cpd

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 12:31:52 GMT

Does SIC show communicating via smart console object?

Andy

Re: Installtion failed

RemoteUser — Mon, 30 Jun 2025 12:33:21 GMT

yes, sic is comunicate fine

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 12:35:15 GMT

Thats odd then...ok, try this. When you click communication, do test as well, just to be 100% sure. If that shows fine, I would try restart S1C instance, it would not break anything, you just need to wait maybe 10 mins for it to fully come back.

Andy

Re: Installtion failed

RemoteUser — Mon, 30 Jun 2025 12:38:22 GMT

yes with test sic it's ok. you mean restart SIC?

Re: Installtion failed

RemoteUser — Mon, 30 Jun 2025 12:43:22 GMT

i see that the ping from the gw to the mgmt take about 100000ms .... i think it's that the root cause. but it's S1C 100.64.0.52

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 12:44:48 GMT

I mean restart S1C instance...if you are not certain, I can send a screenshot of it, what Im referring to.

Andy

Re: Installtion failed

RemoteUser — Mon, 30 Jun 2025 12:46:40 GMT

ahhhh S1C > smart one cloud, i suppose SIC, yes please give me a screenshot

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 12:46:42 GMT

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 12:47:18 GMT

Just sent it buddy.

Andy

Re: Installtion failed

RemoteUser — Mon, 30 Jun 2025 12:48:55 GMT

and what'is the benfit of doing this?

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 12:56:41 GMT

If something is "stuck" on S1C instance, that would help. Its same as rebooting the physical mgmt server, there is never harm in doing so.

Andy

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 13:42:50 GMT

Let me know if that helped.

Andy

Re: Installtion failed

RemoteUser — Mon, 30 Jun 2025 13:57:09 GMT

nah brother the connection between the gw & mgmt it's very slow..

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 13:58:54 GMT

In that case, I would open TAC ticket, since we dont have ssh access to the S1C.

Andy

Re: Installtion failed

RemoteUser — Mon, 30 Jun 2025 14:00:02 GMT

it's already open

Re: Installtion failed

the_rock — Mon, 30 Jun 2025 14:00:27 GMT

What did they say?

Andy

Re: Installtion failed

RemoteUser — Mon, 30 Jun 2025 14:01:16 GMT

nothing at the moment..