topic Re: procces down how to restart? in General Topics

procces down how to restart?

RemoteUser — Wed, 18 Jun 2025 12:45:04 GMT

hi guys,
i have a problem with the maas tuneel is no longer up, and i see that's on cpwd_admin list:
WSTUNNEL 0 T 0 [14:12:29] 18/6/2025 N wstunnel -t 7000:7000 -p xx.xx.xxx.x:80 -f '/opt/CPshrd-R81.20/conf/ca-bundle-public-cloud.crt'

WSTUNNEL is terminated how can i restart that??

Re: procces down how to restart?

Tal_Paz-Fridman — Wed, 18 Jun 2025 16:08:53 GMT

Normally, if a process monitored by CPWatchDog terminates unexpectedly, CPWatchDog will automatically restart it.
You can try running cpstart to check if the process has started again.

On which machine did you see this output?

Re: procces down how to restart?

RemoteUser — Wed, 18 Jun 2025 16:14:44 GMT

Hi @Tal_Paz-Fridman

This seems to be a process related to the MAAS tunnel correct me if I’m wrong and we have an issue: when we run fw unloadlocal, we see the process come back up, as well as MAAS. However, once we run cpstart and install the policies, the process goes down again.The only thing we can see is a connection attempt to itself (127.0.0.1), which gets refused.

Re: procces down how to restart?

the_rock — Wed, 18 Jun 2025 16:20:04 GMT

Hey buddy,

Look for wstunnel files in $FWDIR/log dir

2025-06-08_000000.adtloginitial_ptr wstunnel-7000.elg
2025-06-08_000000.adtlogptr wstunnel-7000.elg.0
2025-06-08_000000.log wstunnel-7000.elg.1
2025-06-08_000000.logaccount_ptr wstunnel-7000.elg.2
2025-06-08_000000.loginitial_ptr wstunnel-7000.elg.3
2025-06-08_000000.logptr wstunnel-7000.elg.4
2025-06-09_000000.adtlog wstunnel-7000.elg.5
2025-06-09_000000.adtlogaccount_ptr wstunnel-7000.elg.6
2025-06-09_000000.adtloginitial_ptr wstunnel-7000.elg.7
2025-06-09_000000.adtlogptr wstunnel-7000.elg.8
2025-06-09_000000.log

Btw, you can also try maas off and then maas on

Andy

Re: procces down how to restart?

RemoteUser — Wed, 18 Jun 2025 16:22:29 GMT

Hey buddy

I take a look, but I’ve already regenerated the token and also done mass off and mass on

Re: procces down how to restart?

the_rock — Wed, 18 Jun 2025 16:25:06 GMT

I hate assiming things, but sounds like even in S1C portal, it would most likely show a problem. Can you send output of maas status? please blur out any sensitive data.

Andy

Re: procces down how to restart?

RemoteUser — Wed, 18 Jun 2025 16:28:38 GMT

maas status
MaaS Status: Enabled
MaaS Tunnel State: Down

note that this cluster use proxy

Re: procces down how to restart?

the_rock — Wed, 18 Jun 2025 18:48:06 GMT

I would contact TAC to get this fixed, because if maas is down, then thats a big issue. Are you even able to currently push the policy?

Andy

Re: procces down how to restart?

the_rock — Thu, 19 Jun 2025 15:03:25 GMT

Hey bud,

Any luck with this today?

Andy

Re: procces down how to restart?

RemoteUser — Fri, 20 Jun 2025 08:13:56 GMT

Hey buddy,

It seems like it might be something license-related don’t ask me how, I honestly have no idea...
They're still investigating.

Re: procces down how to restart?

the_rock — Fri, 20 Jun 2025 11:04:11 GMT

Thats definitely odd. Can you try apply eval license in the meantime to see if it helps?

Andy

Re: procces down how to restart?

the_rock — Fri, 20 Jun 2025 16:41:04 GMT

Hey brother,

Also, did you check files I mentioned the other day? wstunnel-*?

Andy