topic Re: The policy package is not visible in SmartConsole on R81.10. in General Topics

The policy package is not visible in SmartConsole on R81.10.

bund — Fri, 21 Mar 2025 01:31:28 GMT

Hello everyone,

I am currently using R81.10.
Today, when I checked SmartConsole, I couldn't find the policy package.
I was only using the Standard Package.

Has anyone experienced this issue before and managed to resolve it?

I would appreciate any help or guidance.

Thank you in advance.

Re: The policy package is not visible in SmartConsole on R81.10.

the_rock — Fri, 21 Mar 2025 01:56:45 GMT

Have you tried different PC? reinstalled smart console? Updated smart console to latest versioin?

If none works, maybe cprestart or reboot?

Andy

Re: The policy package is not visible in SmartConsole on R81.10.

bund — Fri, 21 Mar 2025 02:06:36 GMT

Thank you for your response!

I have tried all of the above steps. I installed the latest version of SmartConsole, but it still didn’t work.

In this situation, Would there be any risk of losing the policy package if I reboot?
If I perform a migrate backup in the current state, will I be able to properly restore the policy package in case of any issues after the reboot?

What do you think?

Re: The policy package is not visible in SmartConsole on R81.10.

the_rock — Fri, 21 Mar 2025 02:08:08 GMT

I would take backup, just in case and then reboot. Can you run below and let us know what it says?

$FWDIR/scripts/./cpm_status.sh

api status

Andy

Re: The policy package is not visible in SmartConsole on R81.10.

bund — Fri, 21 Mar 2025 02:25:51 GMT

Yes, I’ll try it tomorrow and leave a reply!

Thanks.

Re: The policy package is not visible in SmartConsole on R81.10.

the_rock — Fri, 21 Mar 2025 02:27:16 GMT

But PLEASE generate backup, better be safe than sorry, just in case.

Fingers crossed, hope it works.

Andy

Re: The policy package is not visible in SmartConsole on R81.10.

the_rock — Fri, 21 Mar 2025 12:55:59 GMT

Hey mate, any luck?

Andy

Re: The policy package is not visible in SmartConsole on R81.10.

Tal_Paz-Fridman — Fri, 21 Mar 2025 12:58:08 GMT

Do you not see any of the rules at all?

I strongly recommend reaching out to Check Point Support for assistance with this issue.

If you choose not to, I would—following the_rock's suggestion—first take a Gaia snapshot of the machine (and, if it's a VM, a snapshot from there as well).

Next, I would attempt to revert to a previous version of the database using Revision Control:

SmartConsole > Manage & Settings > Sessions > Revisions

Select a revision from a day or two ago and revert to it.

Re: The policy package is not visible in SmartConsole on R81.10.

bund — Sun, 23 Mar 2025 16:31:11 GMT

It looks like someone deleted the policy when I checked...😂
I decided to do a revision.
Thanks for your help!

Re: The policy package is not visible in SmartConsole on R81.10.

the_rock — Sun, 23 Mar 2025 16:34:49 GMT

At leats, thats an EASY fix 😉

Andy