topic Re: Snapshot operation fails in CLI but works in WEB partially in General Topics

Snapshot operation fails in CLI but works in WEB partially

Firewall_Head — Sat, 15 Mar 2025 13:13:10 GMT

Hi Checkmates,

I tried generating a snapshot via cli and it threw an error as below. Web works fine without any problems. ( It doesn't allow me download because there is not enough space to copy the file into my /var/CPsnaphot/

GetFileNameForSnapshot() entering
Choose one of the following:
------------------------------------------------------------------
[L] Create new local Snapshot Image
[T] Create new Snapshot Image on TFTP server
[S] Create new Snapshot Image on SCP server
[V] Create new Snapshot Image on FTP server
[R] Remove local Snapshot Image
[Q] Quit
------------------------------------------------------------------
Your choice: L
Enter new Snapshot Image filename [snapshot_15_3_2025_18_26]:Lab_Snapshot_15March2025
User input is 'Lab_Snapshot_15March2025'
Initializing CRemoteBackupUtils instance.
This is Local operation (0)
FileName is : Lab_Snapshot_15March2025
SCP User Name is : NULL
FTP User Name is : NULL
Are you sure you want to proceed (y/n) [y]? y

SNAPSHOT operation started.
Lock established
Creating the Snapshot Image. This can take up to 20 minutes...
Note that all Check Point products will be stopped
and re-started after the snapshot completes.
Executing: '. /opt/CPshared/5.0/tmp/.CPprofile.sh ; cpbackup_util snapshot --file Lab_Snapshot_15March2025.tgz --type snapshot > /tmp/output.txt 2> /var/log/CPbackup_err.txt'
/SNAPSHOT operation failed.
Details: Cannot complete the backup process: not enough space in /var/CPsnapshot/snapshots .

Snapshot operation failed.

Cannot complete the backup process: not enough space in /var/CPsnapshot/snapshots .

===============
WEB

Any idea on why this is happening , shouldn't the system stop me from doing this via WEB also ?

Thanks in advance!

=======

WR,

Re: Snapshot operation fails in CLI but works in WEB partially

PhoneBoy — Mon, 17 Mar 2025 18:27:42 GMT

TAC might need to investigate the difference in behavior here.

Re: Snapshot operation fails in CLI but works in WEB partially

Chris_Atkinson — Thu, 20 Mar 2025 23:32:36 GMT

R81.20 JHF T99 contains a potential relevant fix:

"Miscalculation of disk space may cause snapshot to fail."

Re: Snapshot operation fails in CLI but works in WEB partially

the_rock — Thu, 20 Mar 2025 23:35:09 GMT

Hey bro,

I would say what @Chris_Atkinson said makes perfect sense. I actually worked with a customer recently that had this problem and lady from TAC told me it would be fixed in next jumbo, meaning jumbo 99.

Andy

Re: Snapshot operation fails in CLI but works in WEB partially

Firewall_Head — Fri, 21 Mar 2025 10:00:50 GMT

Thanks for the update Andy !

======

WR,

Re: Snapshot operation fails in CLI but works in WEB partially

the_rock — Fri, 21 Mar 2025 11:16:03 GMT

Btw, also tested in the lab and it did indeed work with take 99.

Andy